IN PROGRESS IN PROGRESS
Alumni Coordinator/Admissions Specialist
Austin,TX
Summary
Dynamic professional with a proven track record at Sage Recovery & Wellness Center, specializing in customer relations and expert problem-solving. Enhanced team performance and client satisfaction through innovative training programs and effective communication strategies. Skilled in documentation management and quality assurance, demonstrating a commitment to excellence and reliability in fast-paced environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Admission Specialist/Business Development Specialist
K
05.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Designed employee recognition program that improved morale and reduced turnover.
- Conducted in-depth market research for identifying new business opportunities.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Gathered, organized and input information into digital database.
Alumni Relations Coordinator
K
07.2022 - Current
- Assisted in the creation of an Alumni Advisory Board, providing valuable input on programs and services for graduates.
- Collaborated with development team to increase alumni giving, resulting in higher participation rates.
- Increased awareness of available resources for professional development within the alumni community through targeted marketing campaigns.
- Managed the alumni database, ensuring accurate and up-to-date contact information for effective communication.
- Strengthened relationships with alumni through targeted communication strategies and regular outreach efforts.
- Tracked expenses and managed $[Amount] budget.
- Enhanced alumni engagement by organizing and executing successful events and programs.
Lead Behavioral Technician
K
06.2021 - Current
- Provided crisis intervention support during critical incidents, utilizing de-escalation techniques to ensure client safety.
- Evaluated client progress regularly, adjusting treatment plans as necessary to optimize results.
- Improved communication skills among non-verbal clients by utilizing alternative methods such as sign language or picture exchange systems.
- Maintained accurate client records, documenting progress towards goals and ensuring regulatory compliance.
Lead Behavioral Technician
Solstice Recovery
11.2019 - 06.2021
- Maintained accurate client records, documenting progress towards goals and ensuring regulatory compliance.
- Reduced challenging behaviors by employing evidence-based techniques and positive reinforcement methods.
- Coordinated with supervisors to review case-specific concerns, seeking guidance when needed for optimal outcomes.
- Evaluated client progress regularly, adjusting treatment plans as necessary to optimize results.
Education
High School Diploma -
Westlake High School
Austin, TX08-1994
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Team performance improvement
- Maintenance and repair
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Problem-Solving
- Excellent Communication
- Relationship Building
- Team building
- Reliability
Timeline
Admission Specialist/Business Development Specialist
K
05.2023 - Current
Alumni Relations Coordinator
K
07.2022 - Current
Lead Behavioral Technician
K
06.2021 - Current
Lead Behavioral Technician
Solstice Recovery
11.2019 - 06.2021
High School Diploma -
Westlake High School
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