Clint Pereira
Miami,FL
Summary
Achieved high levels of guest satisfaction while contributing to organizational growth as a sales manager.,Generated significant revenue increases and refined service delivery procedures through focused efforts in customer service roles.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head Barista (Starbucks LS Leader)
Norwegian Cruise Line
Miami, FL
10.2021 - Current
- Incharge of running the overall operation of the fully licensed Starbucks store onboard that includes scheduling, sales goals, inventory, ordering stocks and maintaining the par level, following the brand's standards, following health and safety standards, training and coaching new Baristas, to follow company's standards and Starbucks standards. Also to provide exceptional customer service to customers ensuring they have the best experience.
Starbucks Barista Trainer
Norwegian Cruise Line
Miami, FL
01.2020 - 04.2020
- Worked as a Temporary Head Barista onboard the Norwegian Bliss till 21/01/2020. I'm also a certified Starbucks Barista Trainer.
Temporary Head Barista/Starbucks Barista Trainer
Norwegian Cruise Line
Miami, FL
08.2019 - 01.2020
- Worked as a certified Starbucks Barista Trainer in a fully licensed Starbucks Store onboard the Norwegian Bliss. Handcrafting various beverages, following Starbucks standards, training new Baristas, scheduling, preparing a Store Action Plan and upselling have been all the duties and responsibilities while leading the Baristas as a team.
Starbucks Barista
Norwegian Cruise Line
Miami, FL
11.2018 - 07.2019
- Worked as Barista and handcrafted various speciality coffees with latte art on them and also stocked in the bar for operation.
Barista
Norwegian Cruise Line
Miami, FL
01.2017 - 08.2018
- Prepared specialty coffee drinks and created latte art while providing support to bartenders with cocktail service while following the company's standards and also public health requirements.
Bar Waiter
Norwegian Cruise Line
10.2015 - 10.2016
- Oversaw cocktail preparation and coffee service to enhance customer experience. Managed bar setup for daily operations, adhering to company and public health regulations.
Jr. Bar Server
Norwegian Cruise Line
Miami
09.2015 - 01.2016
- Delivered exceptional customer service in high-volume bar settings.
- Crafted innovative cocktail menus, increasing guest engagement and satisfaction.
- Oversaw daily operations, ensuring compliance with safety and sanitation standards.
- Implemented upselling techniques, contributing to increased bar sales revenue.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
Utility Bar
Norwegian Cruise Line
12.2008 - 10.2015
- Preparing the Bar for operation. Restocking. To follow USPH Standards. Assisting the Bartender and also bar waiters in the daily operations.
Tr. Assistant Steward
Ramada Resort, Goa - India.
01.2008 - 07.2008
- Worked behind the bar counter as a Bartender and prepared delicious cocktails and giving excellent customer service.
Education
Diploma - Computer Applications
Don Bosco College of Engineering
Fatorda, GoaSTCW - undefined
Sea Scan
Panjim, Goa01-2007
Diploma - Hotel Management
Tourism and Airline Management Education (TAME)
Margao, Goa01-2004
Craftsmanship Course - Food & Beverage Service
Institute of Hotel Management (IHM)
Porvorim, Goa01-2004
Higher Secondary School - Commerce
St. Alex Higher Secondary School
Curtorim, Goa01-2003
High School Diploma -
Loyola High School
Margao, Goa01-2001
Skills
Latte Art
Diploma in Computer Applications
Up-selling
Certification
- Certified Starbucks Barista
- Certified Starbucks Barista Trainer
- Bar Smarts Basics and Professional Certificate
- Opening Team of Norwegian Epic and Norwegian Breakaway.
- E-Tips Certification
- Starbucks LS Leader
- Starbucks Daily Operations Leader
- Starbucks Management Leader
- Certified Starbucks Coffee Master
- Management Training Program
Interests
In learning something new everyday, In Latte Art and new drinks, Always want to learn more as knowledge is unlimited
Accomplishments
- Opening Team of Norwegian Epic and Norwegian Breakaway.
ACTIVITIES
T do Store Walks and also to communicate with the guests asking for feedback inorder to be able the better understand the guest's wants and to look for areas of improvement. T do Store Walks and also to communicate with the guests asking for feedback inorder to be able the better understand the guest's wants and to look for areas of improvement.
DECLARATION
Clint Leny Pereira
PERSONAL STRENGTHS
- Positive attitude to do difficult tasks.
- Very flexible with work hours.
- All focused on company growth by giving exceptional customer service and also through promoting & upselling.
PERSONAL PROFILE
- Date of Birth : 25/11/1984
- Marital Status : Married
- Nationality : Indian
- Known Languages : English
- Hobby : Music and learning something new everyday.
- Passport : X4643989
Timeline
Head Barista (Starbucks LS Leader)
Norwegian Cruise Line
10.2021 - Current
Starbucks Barista Trainer
Norwegian Cruise Line
01.2020 - 04.2020
Temporary Head Barista/Starbucks Barista Trainer
Norwegian Cruise Line
08.2019 - 01.2020
Starbucks Barista
Norwegian Cruise Line
11.2018 - 07.2019
Barista
Norwegian Cruise Line
01.2017 - 08.2018
Bar Waiter
Norwegian Cruise Line
10.2015 - 10.2016
Jr. Bar Server
Norwegian Cruise Line
09.2015 - 01.2016
Utility Bar
Norwegian Cruise Line
12.2008 - 10.2015
Tr. Assistant Steward
Ramada Resort, Goa - India.
01.2008 - 07.2008
Diploma - Computer Applications
Don Bosco College of Engineering
STCW - undefined
Sea Scan
Diploma - Hotel Management
Tourism and Airline Management Education (TAME)
Craftsmanship Course - Food & Beverage Service
Institute of Hotel Management (IHM)
Higher Secondary School - Commerce
St. Alex Higher Secondary School
High School Diploma -
Loyola High School