Clint Roberts
L.I.C,NY
Summary
Customer Service Administrative Field seeking to secure employment and continue my career while allowing me the opportunity to grow successfully within the company.
Overview
28
28
years of professional experience
Work History
HVAC
SPS GLOBAL
01.2020 - Current
- Ensured customer satisfaction with timely and accurate troubleshooting and repairs of HVAC systems.
- Improved system efficiency by conducting regular maintenance on HVAC systems.
- Self-motivated, with a strong sense of personal responsibility.
Site Supervisor
SPS GLOOBAL
02.2019 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
Site Lead
Swiss Post
04.2015 - 04.2018
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
Client Service Manager (Commerzbank)
Swiss Post Solutions
03.2008 - 09.2014
- Manage staff of 10 employees.
- Prepared and guided 3,000 PO Box checks monthly.
- Implement strict quality control procedures inspections of work and frequent tours of the site.
- Improved streamline, and reduce the cost of mail practices and procedures by continually reviewing ensuring the mail center runs to schedule and to budget, and finding solutions to problems that may delay sensitive materials.
- Compiled regular site safety checks and conducting motivated site meetings.
- Reports observations and incidents, accidents, inappropriate social behavior.
- Operating knowledge on Canon,Ricoh, sharp copiers construct presentation/graphic designs binders.
Client Service Supervisor (Atlantic Records & BMG Bertelsmann)
Pitney Bowes
04.1997 - 02.2008
- Supervised mail center staff of 12 employees in all functions and classification of US Postal mail to,include Registered,insured,certified documents and parcel post.
- Sustain records of leave, absence and overtime.
Education
Bronx Community College
06.1989
Skills
- Client relationships
- Client relationship building
- Team development
- Staff training
Timeline
HVAC
SPS GLOBAL
01.2020 - Current
Site Supervisor
SPS GLOOBAL
02.2019 - Current
Site Lead
Swiss Post
04.2015 - 04.2018
Client Service Manager (Commerzbank)
Swiss Post Solutions
03.2008 - 09.2014
Client Service Supervisor (Atlantic Records & BMG Bertelsmann)
Pitney Bowes
04.1997 - 02.2008
Bronx Community College
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