Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Clint Roszelle

Clint Roszelle

Tallahassee

Summary

Dynamic Senior Leader with extensive experience at Citizens Property Insurance Corporation, driving lean agile transformations and operational excellence initiatives. Expert in portfolio, product, and program management domains, with an emphasis on the application of agile practices and principles to optimize each. Proven track record in improving the health and performance of organizations and teams, using adaptive strategies to drive the incremental realization of value, resulting in significant improvements in efficiency and stakeholder engagement.

Overview

28
28
years of professional experience

Work History

Senior Director, Enterprise Business Agility

Citizens Property Insurance Corporation
Tallahassee
09.2022 - Current
  • Lead a multidisciplinary organization responsible for value management, delivery, and optimization of value delivery services.
  • Oversee Enterprise Portfolio & Program Management functions with an average active portfolio of ~75 enterprise initiatives.
  • Catalyst for enterprise strategy development and execution efforts, including cross-division coordination of senior leadership engagement.
  • Designed, implemented, and now lead Enterprise Rhythm, a scaled agile forecasting, planning, and delivery organization comprised of +40 delivery teams.
  • Direct Product Management Community of Practice, focusing on learning and development strategies, enterprise tooling needs, and promotion of best practices.
  • Lead Agile Team Coaching, Value Stream Management, and Process Improvement functions.
  • Co-Lead Citizens Accelerated Enterprise AI Readiness and Adoption initiative.

Director, Enterprise Business Process Excellence

Citizens Property Insurance Corporation
Tallahassee
02.2017 - 09.2022
  • Spearheaded Enterprise Rhythm, a lean agile transformation initiative that transitioned Citizens from plan-driven, waterfall methods to lean agile methodologies.
  • Adapted and applied Scaled Agile Framework (SAFe) methodologies within 30+ functional domains.
  • Transformed Citizens' delivery toolchain by adopting product- and team-focused tools including Rally, Tasktop, and AgilityHealth.
  • Directed Value Stream Optimization initiative, improving underwriting and claims operations in response to significant policy expansion. Innovations included automated underwriting, policyholder self-service capabilities via Guidewire portals, and electronic policy document delivery.

Assistant Director, Enterprise Process Excellence

Citizens Property Insurance Corporation
Tallahassee
05.2016 - 02.2017
  • Directed Operational Excellence activities, including Enterprise Business Process Management and Process Improvement.
  • Created the Business Analyst Management Council and Community of Practice; championed advancements in practices and tooling.
  • Governed business analyst practice and process standards.
  • Led revamp of Business Analyst job family

Business Analyst & Project Portfolio Manager

Citizens Property Insurance Corporation
Tallahassee
01.2010 - 05.2016
  • Oversaw the management of the Consumer & Policy Services division's project portfolio.
  • Led product strategy for over 20 products, featuring Agent Management Systems and the Depopulation platform.
  • Led a team of approximately 10 Business Analysts and Program Managers.
  • Product Owner of document management products during the Guidewire implementation project.
  • Directed Citizens Agile Methodology for Guidewire implementation project

Senior Business Systems Analyst

Citizens Property Insurance Corporation
Tallahassee
03.2008 - 01.2010
  • As a member of an agile team, developed new capabilities and features within Citizens' core business products.
  • Championed the adoption of agile development practices across approximately 10 teams.
  • Facilitated training sessions to enhance understanding of agile methodologies.
  • Guided teams in implementing agile delivery practices to improve project outcomes.

Business Systems Analyst

Better Insurance Processing Technologies
Sarasota
03.2004 - 03.2007
  • Analyzed business requirements and documented functional specifications for system enhancements.
  • Facilitated user acceptance testing to ensure system functionality met business needs.
  • Developed process flows, data models, use cases and other documentation to support the design of systems.

Senior Business Analyst

Safeco Insurance Company
Seattle
10.1997 - 10.2003
  • Spearheaded the creation of a decentralized claims management process, realizing an18% decrease in desk-adjusted auto claims.
  • Established a claims consistency program, standardizing contact center-managed claims services.

Education

Chartered Property Casualty Underwriter (CPCU) - Risk Management

Insurance Institutes of America
Malvern, PA
03-2021

Certificate of Business Excellence -

University of California, Berkeley
Berkeley, CA

SAFe 6 Program Consultant -

Scaled Agile Framework
Boulder, CO
02-2020

Professional Scrum Product Owner (PSPO II) -

Scrum.org
Burlington, MA
12-2018

Certified Scrum Product Owner (CSPO) -

Scrum Alliance
Westminster, CO
01-2011

Skills

  • Adaptive strategy
  • Agile methodologies
  • Operational excellence
  • Performance management
  • Portfolio management
  • Product management
  • Value realization
  • Value stream management

Affiliations

  • Avid golfer who loves to travel and volunteer (Boys & Girls Club)

Accomplishments

  • 2022 Citizens Super Star
  • 2018 Citizens Leader of the Year Nominee for Enterprise Rhythm Lean Agile transformation initiative

Timeline

Senior Director, Enterprise Business Agility

Citizens Property Insurance Corporation
09.2022 - Current

Director, Enterprise Business Process Excellence

Citizens Property Insurance Corporation
02.2017 - 09.2022

Assistant Director, Enterprise Process Excellence

Citizens Property Insurance Corporation
05.2016 - 02.2017

Business Analyst & Project Portfolio Manager

Citizens Property Insurance Corporation
01.2010 - 05.2016

Senior Business Systems Analyst

Citizens Property Insurance Corporation
03.2008 - 01.2010

Business Systems Analyst

Better Insurance Processing Technologies
03.2004 - 03.2007

Senior Business Analyst

Safeco Insurance Company
10.1997 - 10.2003

Chartered Property Casualty Underwriter (CPCU) - Risk Management

Insurance Institutes of America

Certificate of Business Excellence -

University of California, Berkeley

SAFe 6 Program Consultant -

Scaled Agile Framework

Professional Scrum Product Owner (PSPO II) -

Scrum.org

Certified Scrum Product Owner (CSPO) -

Scrum Alliance

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