Clint Yeboah
Summary
IT Support Technician with years of experience in access provisioning, incident response. Skilled in Active Directory, Azure AD, Okta, and enterprise-level troubleshooting. Eager to contribute technical expertise to a dynamic team, and support organizational security objectives. Dedicated and detail-oriented, with years of experience in prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Field Technician
The Ohio State University
11.2024 - Current
- Imaged and deployed PCs across nurse stations, workrooms, patient rooms, and administrative offices for a new inpatient tower.
- Performed PC refreshes by replacing older models.
- Collaborated with Surplus team to collect and retire outdated PCs.
- Troubleshooting problems and provide maintenance.
- Identifying problems and implementing solutions to restore
- Installation, maintenance, and repair of equipment and systems
- Imaging PCs to Windows 11 in the new Impatient Tower project
- Responsible for adding printers to PCs and WOW carts for use.
- Implemented Imprivata to specific area that are required.
Identity Access Management Analyst
Safelite
09.2022 - 08.2024
- Managed over 50 daily IAM ticket requests for provisioning application access and group assignments in Active Directory.
- Created user accounts in Active Directory and Azure AD for MFA setup.
- Utilized Okta CIC for profile creation and login account management.
- Ensured correct group memberships for new user accounts.
- Implementing, and maintaining IAM policies and procedures.
- Managed user provisioning, access reviews, and incident response
- Managing user identities and access permissions to ensure data and system security.
IdentityAccess Management
Huntington Bank
01.2022 - 07.2022
- Responsible for monitoring SSO accounts (including account activation and deactivation)
- Managed administration accounts in CyberArk (activate accounts, deactivating accounts, account creation)
- Modifying, and deactivating user accounts, granting or denying access based on roles
- Managing user groups and enforcing policies.
- Monitoring user activity for suspicious behavior, reviewing access reports, generating reports for audits
- Contributing to IAM projects, troubleshooting issues, and maintaining documentation.
IT Service Desk Tier 1
Alliant Insurance
03.2021 - 09.2021
- Routed ticket requests to proper teams and handled end-user support.
- Handled tier 1 support to our customers with technical issues
- Processed 50-100 tickets daily
- Shadowed IAM team to provision application access.
- Managed account provisioning and deactivation in Active Directory and Azure AD with IAM team.
- Assisted application teams with login audits and support.
- Implemented account groups in Active Directory, LDAP
- Managed account disabling in Active Directory and Azure Active Directory
- Provided technical support & assistance to the application team for Windows based application access and provided a history of logins and systems access for audit purposes.
Skills
- Operating Systems: Windows OS, Kali Linux, macOS
- Authentication & Identity: Azure Active Directory, LDAP, ADFS, MFA, Okta CIC, SAML, OIDC
- Virtualization & Environments: VMWare, Citrix Workspace
- ITSM Tools: ServiceNow, SailPoint, Service Desk Express
- Productivity Tools: Office 365, Microsoft Excel, Outlook, Windows PowerShell
Certification
CompTIA Security+
Timeline
IT Support Field Technician
The Ohio State University
11.2024 - Current
Identity Access Management Analyst
Safelite
09.2022 - 08.2024
IdentityAccess Management
Huntington Bank
01.2022 - 07.2022
IT Service Desk Tier 1
Alliant Insurance
03.2021 - 09.2021