Dedicated education professional with 7+ years of experience supporting students across classroom, healthcare, and community-based environments. Skilled in reinforcing TEKS-aligned instruction, supporting diverse learners, and maintaining structured, positive learning environments. Strong background in student engagement, behavior support, and individualized academic assistance. Committed to fostering student growth through consistency, collaboration, and relationship-building.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Teacher
Houston ISD
01.2025 - Current
Implemented TEKS-aligned lesson plans across multiple grade levels and subject areas to ensure continuity of instruction in the absence of the classroom teacher
Maintained a structured, student-centered learning environment by reinforcing established classroom management systems and campus expectations. Fostered a safe, respectful classroom culture that promoted student accountability and engagement
Delivered whole-group, small-group, and individualized instruction to support diverse learners, including ESL and students requiring additional academic support
Adapted instruction in real time to meet varying student needs, learning styles, and classroom dynamics
Collaborated with campus staff and administrators to ensure alignment with instructional goals and maintain a positive learning environment
Patient Service Associate
Pediatrix
01.2024 - 01.2025
Served as a senior point of contact for front-office operations, overseeing daily workflows to ensure efficient patient intake, scheduling, and service delivery in a high-volume healthcare setting
Coordinated and optimized patient scheduling processes, reducing wait times and improving overall patient satisfaction through proactive communication and problem resolution
Trained, mentored, and onboarded new Patient Service Associates, establishing best practices for patient interaction, registration accuracy, and compliance with healthcare regulations
Managed complex patient inquiries, escalations, and service recovery situations with professionalism, resulting in improved patient retention and experience scores
Handled multi-line phone systems, electronic health record (EHR) systems, and administrative reporting with a high degree of accuracy and timeliness
Emergency Room Technician
Methodist Hospital
01.2019 - 01.2024
Provided high-level support in fast-paced environments requiring critical thinking and adaptability
Monitored, documented, and communicated patient progress with interdisciplinary teams
Developed strong skills in observation, responsiveness, and individualized support
Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
Certified Nursing Assistant II
Harris Health System
01.2021 - 01.2022
Supported needs of 12-16+ residents under long-term care. Delivered consistent care and tracked progress for patients with complex needs
Supported cognitive and emotional development through structured routines. Applied patience and encouragement strategies transferable to student support
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Provider Relations Representative
Texas Children's Hospital
01.2019 - 01.2021
Managed communication between providers and stakeholders with professionalism. Resolved issues efficiently while maintaining strong relationships
Demonstrated organization and communication skills essential for school environments
Implemented a system for tracking provider feedback, allowing for data-driven improvements to internal processes and enhanced satisfaction among network partners.
Led initiatives to streamline provider relations processes, increasing overall efficiency and satisfaction rates.
OT/PT Rehabilitation Technician
Texas Children's Hospital
01.2018 - 01.2019
Assisted in implementing individualized therapy plans and tracking progress
Supported goal-setting and development similar to academic intervention strategies
Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
Improved patient outcomes by implementing individualized treatment plans and monitoring progress.
Patient Care Technician
Memorial Hermann
01.2017 - 01.2018
Encouraged independence and consistency through structured support
Reinforced step-by-step progress-skills applicable to instructional scaffolding
Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Collaborated with healthcare team to develop individualized care plans for patients.
Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
Substitute Teacher
Kelly Services
01.2012 - 01.2014
Delivered instruction across grade levels while maintaining classroom management
Followed lesson plans and ensured continuity of instruction
Built foundational experience in student engagement and adaptability
Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Fostered positive classroom environment, managing student behavior and promoting respect.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT
12-2025
Associate of Science -
Lone Star College
Houston, TX
12-2023
Skills
Classroom Management & Behavior Support
Small Group & Individualized Instruction
Student Engagement Strategies
Progress Monitoring & Documentation
Social-Emotional Learning (SEL) Support
Communication & Collaboration
Adaptability Across Learning Environments
Certification
Google Workspace Certification (Docs, Sheets, Gmail)
Administrative Assistant Certification
Data Entry & Office Administration Certification
Time Management & Organizational Skills Certification