Clintoria Simmons
Montgomery,AL
Summary
Successful professional with 10 + years of experience in customer service and office management environments. Specializing in all Microsoft Office Products and Systems. With an impeccable customer service background to implement client/ customer satisfaction, to ensure operations remain within company targets and policies. Maximize bottom line performance with customer service experience and staff management initiatives. My goal is to utilize my skills that I have obtained, to help a company as a team reach its full potential and grow within the company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Administrator
Montgomery Community Action
Montgomery, AL
01.2015 - 07.2024
- Schedule appointments for clients and staff
- Organized staff development meetings to bring volunteers and members together to work toward a common goal
- Wrote and distributed fact sheets, provided contact information for representatives, and educated community members about specific issues
- Worked with people from various disciplines to provide the best possible care and support for each patient
- Set meetings with clergy, community leaders, and organizational ally leadership were held
- Worked with local government leaders to promote community legislative changes at the state level
- Developed strong bonds with local cultural organizations by respecting unique differences and specific societal norms
- Taught young people how to use discussion-starting strategies and promote social change
- Conducted interviews with members of various populations in order to better understand and document issues
- Taught effective social change leaders how to organize news conferences, form strong coalitions, and mobilize grassroots support to run strategic campaigns
- Improved employee performance by reintroducing disciplinary procedures that were proportional to the severity of the infraction, resulting in a decrease in turnover
- Became an outspoken supporter of community reform
- Collaborated with community organizations in other regions in order to support state-wide and national outreach initiatives
- Oversaw support services and ensured that social workers communicated effectively
- Trained team leaders to supervise volunteers and organization members during events
- Wrote e-mails, promoted events on social media, and drafted phone scripts to recruit volunteers
- Identified community organizations and leaders with whom I could form and nurture relationships in order to raise public awareness.
- Worked with Quicken Books, Excel and Microsoft Office Products.
Customer Service Representative/Team Lead
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
Montgomery, AL
07.2010 - 12.2014
- Listen and graded calls for quality assurance
- Took and deescalate calls
- Customer experience, including planning, budgeting, invoices, inquiries, crisis management, and so on
- Team player and a team leader
- Fostered a productive and safe environment while supervising a team of '12-20' employees working with computer equipment
- Used Microsoft programs to complete work tasks
- Was in charge of troubleshooting and used IT methods to quickly resolve assembly line issues
- Improved safety and productivity by cleaning and organizing work zones on a regular basis.
Education
Bachelor's degree - Biochemistry
Faulkner University
Montgomery, AL04.2019
Skills
- Time management
- Office Management
- Microsoft Office Systems and Products
- Supervising experience
- Bookkeeping
- Microsoft excel
- Organizational skills
- Payroll
- Accounts Receivable
- Customer service
- Computer skills
- Accounting
- Communication skills
- Administrative Experience
- Crisis Management
- Management
- QuickBooks
- Accounts Payable
- Typing
- Customer support
- Customer relationship management
- Case management
- Training & development
- Marketing
- Adobe Acrobat
- Front desk
Certification
- Driver's License, 02/2015, 02/2028
- Certified Notary Public, 09/2022, 09/2026
- Certified Property Manager
Notary Public
- Overseeing the signing of important documents, such as contracts, wills, and articles of incorporation. Some of my duties may include:Document verification: Examining legal documents for completeness and authenticity
Identity verification: Checking the identity of signers using government-issued identification
Fraud prevention: Determining the signer's willingness and awareness to sign the document
Compliance: Staying up-to-date with legal requirements, company policies, and regulations or procedures
Timeline
Office Administrator
Montgomery Community Action
01.2015 - 07.2024
Customer Service Representative/Team Lead
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
07.2010 - 12.2014
Bachelor's degree - Biochemistry
Faulkner University