Nicole Suggs
Delmar
Summary
Collaborative leader with dedication to partnering with coworkers and staff to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Business Development Coordinator
Pohanka Hyundai Of Salisbury
10.2023 - Current
- Increased lead generation by developing and executing targeted marketing campaigns.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Organized and participated in networking events, effectively promoting the company''s brand and services.
- Optimized lead nurturing processes through personalized follow-ups with prospects at various stages of the sales funnel.
- Streamlined sales processes, resulting in improved efficiency and increased revenue.
General Manager
U-HAUL MOVING AND STORAGE OF SALISBURY
05.2017 - Current
- Manage budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company policies, and procedures
- Implement operational strategies and effectively build customer and employee loyalty.
- Recruit, interview and hire qualified staff for open positions
- Track monthly sales and inventory levels to keep merchandise quantities well stocked
- Conduct employee evaluations to provide feedback and recognize quality performance
- Review financial statements and reports to measure production or goal achievements
- Streamlined the collection process for improved accuracy and faster payment processing.
Medical Associate I
SOMERSET COUNTY HEALTH DEPARTMENT
06.2020 - 06.2022
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Adhere to HIPAA requirements to safeguard client confidentiality
- Maintained logs and electronic client records following department and agency policies for effective monitoring
- Participated in regular team meetings and in house trainings to improve group effectiveness
- Determined eligibility for programs using policy and regulation requirements
Family Investment Specialist II
SOMERSET COUNTY DEPARTMENT OF SOCAIL SERVICES
12.2016 - 06.2020
- Guided clients through compiling important financial histories and documentation for evaluation.
- Conducted interviews with applicants, explaining benefits process and which programs were available
- Built partnerships with related organizations to develop support and gain greater attention for important issues
- Entered and uploaded client information and files into database for further review and tracking
- Made referrals to utilize community resources for clients needs
- Prioritized calls, messages and email to smoothly manage case related communications
- Safeguarded customers privacy with strict adherence to HIPAA protocols
Consumer Disputes Supervisor
CREDIT PLUS INC.
05.2011 - 06.2016
- Understood issues and helped create solutions that enhanced consumer relations.
- Recruited, interviewed and hired qualified staff for open position.
- Supervised employees through planning assignments and direction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Engaged directly with clients to fulfill request, resolve conflicts and direct non customer service related inquiries to appropriate department
Education
High School Diploma -
Colonel Richardson High School
Federalsburg, MD05.1989
Skills
- Employee Scheduling
- Profit and Loss Accountability
- Safety Assurance
- Verbal and Written Communication
- Total Quality Management
- Staff Training
Affiliations
Eastern Star - Ladies of Elegance, 2011-Present
Elks Member - Light of Crisfield Temple 86, 2011-Present
Timeline
Business Development Coordinator
Pohanka Hyundai Of Salisbury
10.2023 - Current
Medical Associate I
SOMERSET COUNTY HEALTH DEPARTMENT
06.2020 - 06.2022
General Manager
U-HAUL MOVING AND STORAGE OF SALISBURY
05.2017 - Current
Family Investment Specialist II
SOMERSET COUNTY DEPARTMENT OF SOCAIL SERVICES
12.2016 - 06.2020
Consumer Disputes Supervisor
CREDIT PLUS INC.
05.2011 - 06.2016
High School Diploma -
Colonel Richardson High School
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