Clive Gordon
Irvington,NJ
Summary
Skilled Field Service Technician with a track record of elevating customer satisfaction and streamlining workflow processes at AAA Auto Club Group. Leveraged expertise in troubleshooting and repair alongside exceptional teamwork abilities to enhance service delivery and operational efficiency. Continuously pursued professional development, contributing to revenue growth and maintaining a commitment to quality workmanship.
Overview
13
13
years of professional experience
Work History
Field Service Technician
AAA Auto Club Group
01.2021 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Operated hand tools and power equipment according to company safety procedures.
Commercial Service Technician
New Jersey Transit
01.2020 - 01.2021
- Explained diagnostic findings to maintenance leads and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and kept records for operations of routine maintenance protocols.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Level B Mechanic
Petboy
03.2012 - 12.2019
- Updated job knowledge by participating in ongoing training seminars and workshops to stay current with industry advancements.
- Streamlined workflow processes by maintaining accurate records of completed tasks within the shop management system.
- Diagnosed complex mechanical issues with advanced diagnostic tools to ensure accurate repairs were made.
- Collaborated with fellow mechanics for the successful completion of larger repair projects.
- Conducted test drives after repairs were completed to ensure vehicles performed optimally and safely.
- Elevated shop reputation through attention to detail, diligence, and commitment to quality workmanship.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Explained estimates and determined repair timelines to manage customer expectations.
Education
Certificate in Automotive Technology -
Lincoln College of Technology
Union, NJCertificate in Plumbing Assembler -
Edison Job Corp
Edison, NJCertificate in Engine Rebuilding -
BOCES
Spring Valley, NYSkills
- Problem-solving
- Brake systems
- Troubleshooting and repair
- Tire services
- Positive attitude
- Training and mentoring
- Battery services
- Teamwork and coordination
- Customer service
- Mechanical tools
- Valid Driver's license
- Work with minimal supervision
Timeline
Field Service Technician
AAA Auto Club Group
01.2021 - Current
Commercial Service Technician
New Jersey Transit
01.2020 - 01.2021
Level B Mechanic
Petboy
03.2012 - 12.2019
Certificate in Automotive Technology -
Lincoln College of Technology
Certificate in Plumbing Assembler -
Edison Job Corp
Certificate in Engine Rebuilding -
BOCES
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