SAMANTHA STOCK
Arlington,TX
Summary
Motivational leader and organizational problem-solver with advanced management, team building, and customer service skills. Experience stepping into new roles and quickly making positive changes to drive company success. I focus on training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Total Loss Manager
AAA Auto Club Group
10.2024 - Current
- Managed and developed a team of total loss adjusters, setting performance benchmarks and providing coaching for continuous improvement.
- Collaborated with claims leadership, legal teams, and third-party vendors to ensure streamlined and compliant claim resolution.
- Oversaw end-to-end handling of total loss claims, including valuation, title processing, salvage coordination, and customer communication.
- Managed and developed a team of total loss adjusters, setting performance benchmarks and providing coaching for continuous improvement.
- Collaborated with claims leadership, legal teams, and third-party vendors to ensure streamlined and compliant claim resolution.
- Monitored KPIs and implemented process improvements to reduce cycle times and increase customer satisfaction.
- Ensured compliance with state-specific title regulations, salvage laws, and internal claims guidelines.
- Handled escalated cases and complex claims..
- Led initiatives to integrate technology solutions for efficiency and accuracy in total loss settlements.
Auto Damage Supervisor
GEICO
02.2019 - 11.2023
- Manage implementation of various goals, including severity metrics, rental, total loss files, reinspection reports throughout different assignment types for automotive estimates
- Manage results and drive metrics based off individual reporting and effectively communicating those goals within the team
- Supervise staff of multiple Auto Damage adjusters monitoring process to ensure accurate and timely handling of all claims
- Develop and implement plans for claims operational process, procedures, and optimization of workflow
- Assist in hiring and training new candidates in their job responsibilities
- Monitor individual performance and ensure it meets expected quality and performance objectives
- Review and audit files for compliance, results, coaching, learning and accuracy, and assisting claims examiners.
Auto Damage Adjuster
GEICO
04.2016 - 01.2019
- Maintain estimating variance within company goals
- Wrote detailed estimates, documentation, and status reports
- Ensured timely contact with customers and use of aftermarket and LKQ parts
- Executed prompt salvage movement
- Prepared accurate total loss evaluations according to company guidelines
- Performed inspections of damaged cars at home body shops and salvage yards.
Assistant Manager
Fleming's Prime Steakhouse & Wine Bar
01.2014 - 03.2016
- Supervised 20 plus employees during a shift and performed daily food order
- Checked invoices against charges and inventory received
- Assisted General Manager with the planning and executing of achieving monthly labor and food cost goals
- Accomplished this through efficient scheduling and minimal food waste
- Resolved hospitality issues as they occurred
- Interviewed and screened potential employees, and performance managed existing employees.
Education
Associate of Arts (AA) - Culinary Arts
Napa Valley Cooking School
Napa, CABusiness
University of Maryland, University College
Benicia, CABachelor of Science - Business Administration And Management
The University of Texas At Arlington
Arlington, TXSkills
- Leadership
- Strategic Planning
- Project Management
- Data Analysis
- Conflict Resolution
- Vendor Management
- Quality Control
- Decision Making
- Communication
- Customer Service
- Team Building
Timeline
Total Loss Manager
AAA Auto Club Group
10.2024 - Current
Auto Damage Supervisor
GEICO
02.2019 - 11.2023
Auto Damage Adjuster
GEICO
04.2016 - 01.2019
Assistant Manager
Fleming's Prime Steakhouse & Wine Bar
01.2014 - 03.2016
Business
University of Maryland, University College
Associate of Arts (AA) - Culinary Arts
Napa Valley Cooking School
Bachelor of Science - Business Administration And Management
The University of Texas At Arlington
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