Carissa Bailey
Glenville,NY
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through ten years of experience interviewing specialists, witnesses and claimants to compile information. Along with five years of training and developing adjusters involving detailed liability investigations.
Overview
13
13
years of professional experience
Work History
Total Loss Manager
Liberty Mutual- Safeco
03.2013 - Current
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize incurred liability.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Trained and coached team on prioritized high value claims for prompt resolution, resulting in a 15% increase in overall claims settlement and customer satisfaction.
Life Insurance Sales Manager
Oldham Bianchi Agency
05.2010 - 02.2013
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
- Prospected for new business by obtaining client referrals, making cold calls and engaging in union business-building strategies.
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
Education
Bachelor of Science - Human Resources Development
University of Bridgeport
Bridgeport, CT05.2010
Skills
Dedicated Insurance professional with over ten years of experience within
- Customer Relations
- Performance Goals
- Operational Efficiency
- Organizational Structure
- Growth Plans
- Regulatory Compliance
- Investigative Report Preparation
- Legal Procedures
- Operational Processes
Timeline
Total Loss Manager
Liberty Mutual- Safeco
03.2013 - Current
Life Insurance Sales Manager
Oldham Bianchi Agency
05.2010 - 02.2013
Bachelor of Science - Human Resources Development
University of Bridgeport
Similar Profiles
Nicole ReeseNicole Reese
Catastrophe Inside Resolution Specialist II at Liberty Mutual/SafecoCatastrophe Inside Resolution Specialist II at Liberty Mutual/Safeco
Shabrekia CollierShabrekia Collier
Data Entry Clerk at Liberty Mutual, SafecoData Entry Clerk at Liberty Mutual, Safeco
Ivy HolleyIvy Holley
Agent Customer Service Supervisor at Liberty Mutual (Safeco/State Auto)Agent Customer Service Supervisor at Liberty Mutual (Safeco/State Auto)
Jasmine BennettJasmine Bennett
Senior Licensed Territory Representative at Liberty Mutual/SafecoSenior Licensed Territory Representative at Liberty Mutual/Safeco
Hanumesh KotaHanumesh Kota
Digital Marketing Intern at Sligo Software SolutionsDigital Marketing Intern at Sligo Software Solutions