Aaron Nathan
Lancaster, TX,TX
Summary
Seasoned and versatile employee with a 3-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Ready to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Total Loss Adjuster
State Farm
Richardson, TX
03.2024 - Current
- Calculated benefit payments.
- Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
- Negotiated claim settlements when needed.
- Maintained up-to-date knowledge of industry trends and developments, applying this information to provide optimal service to clients.
- Reduced processing time for total loss claims by implementing more efficient documentation practices.
- Collaborated with other adjusters to review complex cases and develop fair settlement offers.
- Utilized advanced software programs to efficiently manage claim files and track progress toward resolution.
- Achieved faster settlement agreements through effective negotiation tactics and clear communication skills.
- Maintained strong working relationships with repair shops, salvage yards, and other industry partners to expedite the total loss process.
- Improved overall efficiency within the department by contributing ideas for procedural improvements during team meetings.
- Corresponded with witnesses, claimants, specialists, and agents to compile incident information.
- Consistently met or exceeded performance metrics related to claim cycle times and customer satisfaction ratings.
- Educated policyholders on total loss procedures, helping them understand their rights and responsibilities during the claims process.
- Supported colleagues during periods of high claim volume by assuming additional caseloads when needed.
- Approved payment of claims within certain monetary limit.
- Managed a high volume of claims, ensuring timely resolution and adherence to company guidelines.
Independent Auto Claims Adjuster
The Best Claims
Irving, TX
09.2021 - 09.2023
- Issued payouts to claimants and insured’s.
- Negotiated with claimants and insured customers to settle claims.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Received and processed paperwork for titles, new license plates, and renewals.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Organized and prepared tax and title documents to transfer ownership of property.
- Calculated and remitted state sales tax, service, and other charges.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Utilized various online databases and public land records to verify ownership information.
Billing Agent
Syam Home Healthcare
Dallas, TX
02.2021 - 09.2021
- Updated accounts with latest personal details and payment information.
- Pursued and processed payments for outstanding balances.
- Entered data, tracked trends and escalated Billing concerns to management.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
Full Time Sales Associate
Footaction USA
Dallas, TX
06.2018 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Executed sales plans in accordance with management requests
- Assisted with scheduling when necessary
- Provided oversight/training to new part time associates.
Games Attendant
Six Flags Over Texas
Arlington, TX
03.2018 - 07.2018
- Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Explained and demonstrated games and attractions to assist guests.
- Monitored rules and regulations for each different game and attraction.
- Handled all cash for stand being worked
- Counted inventory and maintained clean work space.
Education
Desoto High School
Desoto, TX05.2019
Skills
- Insurance Policy Coverage Knowledge
- Fraud Detection Knowledge
- Financial Accounting
- Damage Mitigation
- Customer Inquiries
- Claim Handling
- Multi-Line Phone Systems
- Corporate Policies and Procedures
- Damage Assessment
- Claims Assessments
- Liability Determinations
- Policy Interpretation
- Analyzing Claims
- Standard Operating Procedure
- POS Inventory System Operation
- Deductible Collection
- Merchandise Sales
- Service Quality
- POS Transactions
- Settlement Determinations
- Production Goals
- Investigation Documentation
- Legal File Organization
- Credit Card Transaction Processing
- Direct Marketing
- Constructive Feedback
- Customer Experience
- Repair Negotiations
- Regulatory Compliance
- Price Changes
- Account Updates
- Accident Review
- Salvage Value Determination
- Human Relations Skills
- Strategic Initiatives
- Asset Recovery
- Claims Process Explanation
- Information Assistance
- Efficient Service
- Natural Disaster Experience
- Customer Needs Assessments
- Team Support
- Inbound Calls
- Recordkeeping Compliance
- Billing
- Mathematics proficiency
- Investigating proficiency
- Number-savvy
- Excellent written communication
- Insurance policy application
- Insurance regulations knowledge
- Bookkeeping
- Damage mitigation
- Claims process explanation
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical Thinking
- Decision-making skills
- Teamwork skills
- Computer Proficiency
- Professional ethics
- Team building
- Conflict Resolution
- Professionalism
- Time management abilities
- Adaptability
- Technical understanding
- Report Writing
- Problem-solving aptitude
- Financial Analysis
- Negotiation Skills
- Detail orientation
- Claims settlement
Accomplishments
- Won employee of the month and a games sales contest while working at Six Flags.
- Set the store record for sales in a day and biggest sale while at Footaction.
- Was promoted to higher positions while working at both Footaction and Six Flags.
Certification
- Adjuster License in following states: LA, OK, AK, TX, IN, GA, FL, NM, MI, KY, and NC.
Timeline
Total Loss Adjuster
State Farm
03.2024 - Current
Independent Auto Claims Adjuster
The Best Claims
09.2021 - 09.2023
Billing Agent
Syam Home Healthcare
02.2021 - 09.2021
Full Time Sales Associate
Footaction USA
06.2018 - 12.2020
Games Attendant
Six Flags Over Texas
03.2018 - 07.2018
Desoto High School