Traci Galineau
Maricopa,AZ
Summary
Detail-oriented with 23 years of insurance experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and performance management.
Overview
22
22
years of professional experience
Work History
Total Loss Manager
Root Insurance
03.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional and organized environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Liability Manager
Root Insurance
09.2022 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Total Loss Claims Adjuster
State Farm Insurance
03.2017 - 02.2022
- Investigated and analyzed extent of company liability concerning auto insurance loss or damages.
- Applied claims settlement procedures to process claims, initiate claim payment process and close files expediently while ensuring files were compliant based on state loss occurred in.
- Assisted claim specialist with collaboration of internal partners and interface with external vendors, securing releases, and other duties on property claims
- Navigated multiple resources, tools and CRM systems to become subject matter expert and provide assistance to team.
Agency Office Manager
State Farm Insurance
12.2001 - 03.2017
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Calculate premiums and establish payment method
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, bank, and health
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Qualifications
- I have nineteen years of insurance and customer service experience
- I have handled new total loss claims and have extensive training in seven states of which includes
- Arizona
- I obtained top ratings in performance as Claims Associate as well as had highest production numbers in tasks and phone calls among peers
- For this, I was chosen to be apart of the California test project which helped comprehend the entire claims aspect end to end
- Focus on remarkable customer service, handling claims to the furthest point, and being a leader amongst peers, I feel I would be a contribution to your Company.
Education
Bachelor of Science - Business And Advertising Management
The Art Institute of Pittsburgh
Pittsburgh, PASkills
- Customer Expectations Management
- Client Rapport-Building
- Personnel Training
- Claims Investigation and Research
- Customer Experience
- Performance Monitoring
- Quality Assurance
- Insurance Policy Review
- Liability Management
- Authorize Payments
- Report and Records Review
Timeline
Liability Manager
Root Insurance
09.2022 - 07.2023
Total Loss Manager
Root Insurance
03.2020 - Current
Total Loss Claims Adjuster
State Farm Insurance
03.2017 - 02.2022
Agency Office Manager
State Farm Insurance
12.2001 - 03.2017
Bachelor of Science - Business And Advertising Management
The Art Institute of Pittsburgh
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