Jose Miguel Paniagua
Katy,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong command of conflict resolution negotiation with excellent reporting and research skills.
Overview
10
10
years of professional experience
Work History
TOTAL LOSS COORDINATOR
Elephant Insurance
06.2023 - Current
- Complex problem solving and critical thinking.
- Detail oriented, pay close attention to clients' needs as well as meeting and exceeding company's expectations.
- Customer Rapport.
- Exceptional Communicator.
- Claims Processing.
- Settlement Negotiation.
- All Lines Adjuster license (TX)
- Bilingual (English and Spanish).
Premise Technician
AT&T
01.2015 - 06.2023
- Met and exceeded customer expectations in installations of their residential and business broadband services.
- DSL & fiber optic lines (install and repair.)
- Awarded voice of customer.
- Accomplished month to month metrics.
- Established quality assurance and customer satisfaction objectives.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Managed multiple customer calls per day.
TECHNICIAN
KILGORE
01.2014 - 01.2015
- Installed new air conditioning units by connecting them to ducts.
- Began as assistant and 2 months after became apprentice.
- Completed job reports and logs immediately following service calls.
- Applied critical thinking and research to address complex issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
Associate of Arts -
Lonestar College
Cypress, TexasSkills
- Complex problem solving and critical thinking
- Detail oriented, pay close attention to clients' needs as well as meeting and exceeding company's expectations
- Customer Rapport
- Exceptional Communicator
- Claims Processing
- Settlement Negotiation
- All Lines Adjuster license (TX)
- Bilingual (English and Spanish)
Timeline
TOTAL LOSS COORDINATOR
Elephant Insurance
06.2023 - Current
Premise Technician
AT&T
01.2015 - 06.2023
TECHNICIAN
KILGORE
01.2014 - 01.2015
Associate of Arts -
Lonestar College
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