Tiffani V. Freeman

Selected as one of six individuals to establish first Virtual Salvage Monitor Team. Formulated daily job duties for onsite Salvage Monitor role.
Oversaw management of Baltimore, MD IAA Salvage Yard operations.
Communicated performance metrics and set performance expectations for team. Engaged in monthly performance discussions with IAA Management.
Managed inventory and operations for Baltimore yard while covering additional IAA and Copart yards virtually. Collaborated with teams nationwide to ensure consistent operational standards.

Participated in rewriting Salvage Monitor SCPs and developed a comprehensive training schedule for new Salvage Monitors.

Dedicated and devoted professional with demonstrated strengths in customer service, problem solving, and coaching. Currently on a Total Loss Special Project Team which assists with problem claims that includes vehicle release issues. Selected to be on the CTLU Salvage Disposal Project where I was responsible for assisting my Team with the disposal of salvage in AL, GA, SC, and MS. That process involved direct contact with Salvage Monitors and vendors, DMV for all four States, and constant contact with Insureds and Claimants. The goal was to attempt to dispose of salvage that was on ASR for an extended period of time Investigate, negotiate and settle total loss claims with customers, including high value vehicles.

• Identify potential fraud indicators and refer them to SIU for evaluation.
• Apply knowledge of policies, regulations and state specific statutes.
• Assist Section Managers and Team Managers with complex claims and provide suggestions and resolutions.
• Coach peers on job processes and guidelines.
• Handle complex claims by trouble shooting and resolving appropriately to avoid contestation.
• Support attorneys to assist in defending the company against potential litigation.
• Act on behalf of Team Manager to conduct huddles and meetings in Team Manager absence.

• Assisted customers with inquiries related to their claim.
• Performed additional duties as requested by Claim Representative and Team Managers.
• Reviewed Total Loss titles and documents prior to releasing payments to customers.
• Worked closely with rental facilities, body shops and salvage vendors.
• Processed claims for payment or forwarded to appropriate personnel for further investigation