Bryce Furtado-Ribeiro
Chandler
Summary
Highly motivated Business Management graduate. Experience working as a team, in leadership, and working through others. Acquired a wide variety of skills throughout my varied working experience.
Overview
4
4
years of professional experience
Work History
P6 Injury Claim Specialist
State Farm
09.2024 - Current
- Lead the Operational Health of my team by sending out daily directive for customer facing tasks, priority tasks, and out of goal tasks.
- Selected to join the 'Ops Health Team' for my section where I assist my peers with out of goal tasks, claim handling, and provide feedback for 30-40 claims a week.
- Prioritize proactive claim handling to ensure claims are up to date with information and handled to their furthest point.
- Communicate with customers and adapt my approach to ensure customer needs are met.
- Regularly lead my team in KPIs such as New Claims handling, DID answer rate, Claim Closures, and Attorney Demand handling.
Store Manager
Starbucks
10.2021 - Current
- Exceeded sales expectations, while keeping store expenses down and contributing a high percentage of monthly revenue to the company. This includes running a $50k+ store, and achieving the highest customer satisfaction score in my district.
- Prioritized and planned tasks that directly impacted partner moral and store operations. This included executing promo set throughout the year, performing inventory audits, sales reporting, and financial reconciliations.
- Oversaw the hiring, onboarding, and training of new Baristas and Shift Supervisors. I added 20 new employees to the company while maintaining a quick quit rate of under 7%.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or standards of excellence.
- Trained and developed assistant managers, building up their manager capabilities.
Education
Bachelor of Science - Business Management, Sport Management, Sport Communications
Lasell College
Newton, MA05.2018
Skills
- Leadership
- Communication
- Self-Motivated
- Time management
- Problem Solving
- Determination
- Teamwork
- Decision-Making
- Complex Claim Handling
- Negotiation Strategies
Timeline
P6 Injury Claim Specialist
State Farm
09.2024 - Current
Store Manager
Starbucks
10.2021 - Current
Bachelor of Science - Business Management, Sport Management, Sport Communications
Lasell College