Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Preston S. Kirby

Lawrenceville,GA

Summary

Highly motivated project leader with a proven track record of successfully managing consumer driven projects from conception to completion. Skilled in fostering strong relationships, leading diverse teams and exceeding customer expectations. Aspired to apply my leadership and project management expertise to drive growth and innovation in a consumer-focused company.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Complex Auto Injury Claim Specialist

State Farm Insurance
12.2021 - Current
  • Generate litigation strategies on high value auto injury cases while completing full claim investigations and evaluated injury and property damages based on liability findings.
  • Resolve complex claims by analyzing legal and medical documentation, mitigating risks, minimizing potential disputes.
  • Simultaneously reviewing 200+ insurer cases per week and verified insurance coverage information. Negotiate with claimants and attorneys to reach equitable settlements while upholding company policies and procedures.

Server Trainer

Longhorn Steakhouse
09.2022 - 08.2023
  • Trained new team members on restaurant procedures, menu items, and performance strategies. Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes. Provided feedback and guidance to help servers develop industry skills and knowledge.

Agent Aspirant

Farmers Insurance
04.2021 - 12.2021
  • Informed clients of policies and procedures while also advising potential policyholders about new insurance products and assisted in determining best insurance packages for personal needs.
  • Used company software systems to prepare specific sales reports containing customer information related to products and services purchased.


Service Manager

Longhorn Steakhouse
11.2015 - 03.2021
  • Developed, implemented and managed business plans to promote profitable food and beverage sales. Increases sales by 9% -12%.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capitol assets and inventory purchasing.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Education

Bachelor of Arts - Mass Communication (Broadcast)

Benedict College
Columbia, SC
5.2009

Skills

  • Leadership
  • Client Relationship Building
  • Problem-Solver
  • Negotiation
  • Decision Making
  • Communication & Collaborative
  • Strategic Planning
  • Solution & End Goal Driven

Certification

  • Licensed Insurance Adjuster, 2022- Present


Timeline

Server Trainer

Longhorn Steakhouse
09.2022 - 08.2023

Complex Auto Injury Claim Specialist

State Farm Insurance
12.2021 - Current

Agent Aspirant

Farmers Insurance
04.2021 - 12.2021

Service Manager

Longhorn Steakhouse
11.2015 - 03.2021

Bachelor of Arts - Mass Communication (Broadcast)

Benedict College

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Preston S. Kirby