Rebekah Witvoet
Bloomington,IL
Summary
Active Florida insurance adjusters license. Experienced Injury Claims Specialist with over 4 years in insurance claim processing, policy interpretation, and dispute resolution. Managed high-volume claims environments while maintaining organization under pressure. Strong analytical skills utilized in reviewing documentation and validating coverage decisions, ensuring prompt and fair settlements in compliance with industry regulations.
Overview
10
10
years of professional experience
Work History
State Farm Injury Claim Specialist
State Farm
Bloomington, IL
09.2023 - Current
- Negotiated and settled attorney-represented 3rd party claims, achieving favorable outcomes.
- Handled complex liability cases, ensuring thorough analysis and resolution.
- Processed insurance claims for diverse customer needs, maintaining accuracy and efficiency.
- Evaluated policy coverage to determine claim eligibility and potential liabilities.
- Communicated with clients to gather necessary information for claims assessment.
- Handled litigation files to facilitate efficient case resolution.
- Collaborated with internal teams to resolve complex claim inquiries and issues.
- Engaged in leadership opportunities, including training and developing new hires.
Supervising Agent
American Income Life Insurance Company
Bloomington, IL
08.2022 - Current
- Hired, trained, and prepared agents to effectively resolve customer complaints, inquiries, and objections.
- Monitored and evaluated fellow agents performance.
- Investigated and resolved customer inquiries and complaints quickly.
- Collected, arranged and input information into a database system.
- Educating staff on organizational mission and goals to help employees achieve success.
- Maintain a close ratio of 40%
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected, arranged and input information into database system.
Business Owner/ Operator
The Crafting Libra
Henning, IL
01.2017 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Drew detailed job specifications to discuss and plan projects with clients.
- Develop original content through social listening and independent sources.
- Monitored inventory of supplies and notified.
- Monitored inventory levels and notified management of shortages.
- Cleaned, sanitized and restocked workstation.
- Adapted to varied schedules by working nights, weekends, and holidays to support operations.
Certified Occupational Therapy Assistant
Heritage Healthcare
Bloomington, IL
09.2021 - 03.2022
- Facilitated development of visual perception and sensory processing abilities. fine motor, visual perception and sensory processing skills.
- Supported patients with activities of daily living (ADL) and functional mobility.
- Assisted patients with functional mobility and daily tasks to increase comfort and reduce disability.
- Helped improve fine motor, visual perception and sensory processing skills.
- Educated patients and families on conditions, treatments and home exercises.
- Educated patients on safe and effective use of therapy equipment, such as pulleys, weights and inclined surfaces.
Education
Associate of Science - Occupational Therapy Assistant
Parkland College
Champaign, ILSkills
- Claim resolution
- Liability assessment
- Litigation Support Coordination
- Negotiation skills
- Customer management
- Administrative Support
- New Hire Orientation
- Training
- Talent Development Planning
- Effective communication
- Problem solving
- Time Management
- Leadership
- Conflict management
- Client rapport
Timeline
State Farm Injury Claim Specialist
State Farm
09.2023 - Current
Supervising Agent
American Income Life Insurance Company
08.2022 - Current
Certified Occupational Therapy Assistant
Heritage Healthcare
09.2021 - 03.2022
Business Owner/ Operator
The Crafting Libra
01.2017 - Current
Associate of Science - Occupational Therapy Assistant
Parkland College