Justin Myers
Team Manager
Alpharetta,GA
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving positive results. Offering four years of leadership experience with aspirations to achieve greater leadership impact within the organization. Committed and highly motivated individual, with a skillset in communication, goal-setting, developing strategies, and coaching to enhance performance.
Overview
12
12
years of professional experience
Work History
Team Manager- Total Loss
State Farm
10.2019 - Current
- Claim Associate Team Manager (October 2019- June 2021)
- Claim Specialist Team Manager (June 2021- Current)
- Completes daily claim file reviews to ensure proper application of claim workflows, jurisdictional statues, and quality claim handling.
- Handles direct customer escalations and formal complaints.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Assisted in organizing and overseeing assignments to drive operational success.
- LIA committee member, GREAT Team SPOC, 2021 First Line Leader Committee Member, 2023 Customer Pillar member, CMT Committee member, TM mentor.
Auto Claim Specialist- Property Damage
State Farm
06.2015 - 10.2019
- Examined photographs, reports, videos, and documents. Conducted interviews to establish liability decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Coordinated with local body shops to assign repairs, and obtained rental vehicles for customers for duration of restoration process.
- Successfully negotiated settlements with claimants and insurers.
Auto Claim Representative- Total Loss
State Farm
07.2012 - 06.2015
- Communicated Total Loss settlement information policyholders and claimants, and effectively resolved disputes.
- Oversaw claim recoveries, subrogation and salvage through claim ownership.
- Provided training to new total loss employees.
- Worked productively in fast-moving work environment to process large volumes of claims.
Education
Bachelor of Arts - National Security And Political Science
Fairmont State University
Fairmont, WV 05.2001 -
Skills
Leadership
Decision Making and Judgement
Communication
Work Ethic
Technical/ Functional Expertise
Timeline
Team Manager- Total Loss
State Farm
10.2019 - Current
Auto Claim Specialist- Property Damage
State Farm
06.2015 - 10.2019
Auto Claim Representative- Total Loss
State Farm
07.2012 - 06.2015
Bachelor of Arts - National Security And Political Science
Fairmont State University
05.2001 -