Clive Virgo
Port Saint Lucie,FL
Summary
Customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals.
Overview
18
18
years of professional experience
Work History
IT/ AV Technician
Video Conferencing Technician
UBS Financial Services Inc
- Provide first point of contact and in-room technical support for all video conferencing and audio-visual equipment
- Testing and maintenance coordination of all audio-visual equipment and back-end infrastructure including software, firmware and hardware upgrades
- Escalation and liaison with suppliers and service providers to resolve critical outages
- Ensure relevant documentation is created and published to enable the support and maintenance of all video conferencing systems nationally
- Proactive and reactive system maintenance when required.
it technician
Delamar Hotel
10.2021 - 06.2022
- Maintenance and INSTALLATION AUDIO-Visual s, sicaudio, video, control system problems..
- Network
Video Conferencing Specialist / Synchrony
02.2006 - 02.2006
- Gather requirements, set up, test, and work with requester or technical contact for classes or events that require collaboration technologies
- Support video conferences at multiple locations; train users and provide support as needed
- Ensure relevant documentation is created and published to enable the support and maintenance of all video conferencing systems nationally.
Audio Visual Technician / Presentation Services Audio
Visual
12.2004 - 02.2006
- Preparing for install by reviewing orders gathering equipment, supplies, and tools then coordinating schedules with customers
- Establishing satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment
- Maintaining and improving service with customers through listening to their description of problems, answering questions and resolving issues through diagnosing, troubleshooting, repairing, replacing, and upgrading components
- Completed logs and reports according to established policies and procedures
- Trained customers on proper operation of equipment.
Education
High School Diploma -
Skills
- Experience with
- AV and Video Conferencing (configuration and support)
- Working knowledge of Microsoft Office Suite (PowerPoint, Excel, Word, etc)
- Maintain knowledge of current and future industry trends
- Networking
- Expert in audio and video equipment including; Crestron, AMX, Biamp, Cisco Telepresence and video monitors
- Critical Thinking
- Pneumatic Systems
- Live Events
- Active Listening
- Proper Equipment Usage
- Attentive to Detail
- Client Support
- Public Lecturing
- Operational Efficiency
- Video Conferencing
- Concise Time Management
- Sound Decision-Making Skills
Timeline
it technician
Delamar Hotel
10.2021 - 06.2022
Video Conferencing Specialist / Synchrony
02.2006 - 02.2006
Audio Visual Technician / Presentation Services Audio
Visual
12.2004 - 02.2006
IT/ AV Technician
Video Conferencing Technician
UBS Financial Services Inc