Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cloe Greene

Tamarac,FL

Summary

Proven Renewal Sales Specialist from DentalPlans, adept in strategic negotiation and client engagement, I excel in driving customer retention and satisfaction. Leveraging Salesforce proficiency and exceptional communication skills, I've significantly enhanced renewal rates. My collaborative approach with cross-functional teams ensures seamless client experiences, underscoring my commitment to results and organizational excellence. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Renewal Sales Specialist

DentalPlans
Plantation
08.2021 - 08.2024
  • Conducted regular check-ins with clients to address concerns and identify potential areas for improvement before their contracts were up for renewal.
  • Collaborated with account managers to ensure a seamless handoff of client information during the renewal process.
  • Developed customized proposals that highlighted the value of our product offerings, resulting in higher renewal rates.
  • Regularly collaborated with cross-functional teams including marketing, product development, and technical support to ensure alignment on all aspects of the renewal process.

Lead Customer Service Representative

Global Response
Margate, FL
08.2018 - 03.2021
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged with clients over phone to answer questions and address complaints.

Education

High School Diploma -

Stranahan High School
Fort Lauderdale, FL
06.2018

Skills

  • Strategic negotiation
  • Client Engagement
  • Objection handling
  • Pipeline Management
  • Reporting and Analytics
  • Customer Support
  • Microsoft Dynamics Proficiency
  • Salesforce proficiency
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Adaptability and Flexibility
  • Customer Retention Strategies

Timeline

Renewal Sales Specialist

DentalPlans
08.2021 - 08.2024

Lead Customer Service Representative

Global Response
08.2018 - 03.2021

High School Diploma -

Stranahan High School
Cloe Greene