Cloe Mountain
Dexter,Maine
Summary
Experienced in the spirits industry with extensive knowledge of various spirits. Excels at engaging customers on a one-on-one basis. Committed to building a strong customer base by consistently providing positive service experiences. Analytical problem-solver with a talent for team building, leadership, and motivation. Demonstrates excellent customer relations aptitude and strong relationship-building skills. Skilled in making independent decisions and exercising sound judgment to positively impact company success. Applies training in everyday instances and dedicated to continuous learning. Always willing to lend a helping hand when needed.
Overview
7
7
years of professional experience
Work History
Bartender
Pats Pizza
01.2023 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Assistant Manager
Lakeshore
01.2020 - 01.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier
Hannaford Super Market
01.2018 - 01.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Cashier
Dunkin' Donuts Dexter
01.2019 - 01.2021
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Nursing - BSN
Husson University
Bangor, MEDexter Regional High School
01.2020
Skills
- Great work ethic
- Learns fast
- Works great with others
- Time management
- Good under pressure
- Problem solving
- Great customer service
- Order Management
- Payment Processing
- Clear and effective communication
- Basic accounting
- Health codes compliance
Awards
- National honors society
- Quarterly high honors
- Student of the month
- All academic soccer, basketball and softball
- Top 5 in highschool
- Coaches award soccer, basketball and softball
- Athlete of the year
riding my motorcycle
I enjoy the freedom riding gives you, its nice to hop on my bike a take a nice stroll and enjoy the views and have fun while relaxing.
Timeline
Bartender
Pats Pizza
01.2023 - Current
Assistant Manager
Lakeshore
01.2020 - 01.2023
Cashier
Dunkin' Donuts Dexter
01.2019 - 01.2021
Cashier
Hannaford Super Market
01.2018 - 01.2022
Nursing - BSN
Husson University
Dexter Regional High School
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