Cloie Heinan
Fort Myers
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Ophthalmology Assistant
Elmquist Eye Group
10.2025 - Current
- Assisted in patient examinations, ensuring accurate documentation of medical histories.
- Prepared examination rooms and maintained equipment for optimal functionality.
- Educated patients on post-operative care and eye health maintenance.
- Contributed to positive patient outcomes by providing accurate and timely documentation of medical histories, vital signs, and test results.
- Assisted in the diagnosis of ocular diseases through precise administration of visual field tests, OCT scans, and retinal photography.
- Participated in regular staff meetings to discuss best practices for improving patient care outcomes.
- Supported quality control efforts by properly sterilizing surgical instruments and following strict infection-control protocols.
Teller and Concierge
Bank of the Islands
11.2024 - 10.2025
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers in account inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer integrity through diligent balancing and reconciliation at end of shifts.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Pathology Lab Assistant
Physicians Regional Medical Center
03.2022 - 11.2024
- Prepared and processed specimens for diagnostic testing following established protocols.
- Maintained laboratory equipment and ensured compliance with safety regulations.
- Assisted in the organization and inventory of laboratory supplies to optimize workflow.
- Ensured seamless workflow within the laboratory, prioritizing tasks according to urgency and importance.
- Provided exceptional support during autopsies, assisting in sample collection and documentation as needed.
- Assisted in the accurate diagnosis of diseases by preparing high-quality slides for pathologist review.
- Investigated and resolved issues related to laboratory processes and procedures.
Environmental Services Housekeeper
Fairchild Medical Center
Yreka, CA
10.2021 - 02.2022
- Operated cleaning equipment, including floor buffers and vacuum cleaners, effectively and safely.
- Ensured cleanliness and sanitation of assigned areas following infection control protocols.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote a clean, sanitary environment, and reduce odors and debris.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
Waitress
Five Marys Burgerhouse
Fort Jones, CA
04.2019 - 09.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and accurate orders.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Bachelors of Science -
Florida Gulf Coast University
01-2026
Associates of Art - undefined
Southwestern Florida State College
01-2026
undefined
Sacramento Phlebotomy Training Specialist
11-2019
undefined
Etna Union High School
06-2019
Skills
- Customer service
- Surgical assisting
- Instrument sterilization
- Patient history taking
- Patient care
- Cleaning & sanitation
- Attention to detail
- Time management
- Multitasking
- Problem-solving
- Teamwork and collaboration
Timeline
Ophthalmology Assistant
Elmquist Eye Group
10.2025 - Current
Teller and Concierge
Bank of the Islands
11.2024 - 10.2025
Pathology Lab Assistant
Physicians Regional Medical Center
03.2022 - 11.2024
Environmental Services Housekeeper
Fairchild Medical Center
10.2021 - 02.2022
Waitress
Five Marys Burgerhouse
04.2019 - 09.2021
undefined
Etna Union High School
undefined
Sacramento Phlebotomy Training Specialist
Associates of Art - undefined
Southwestern Florida State College
Bachelors of Science -
Florida Gulf Coast University