Cloud Rodriguez
Miniso
Eden Prairie,MN
1
Language
1
Certification
5
years of professional experience
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Work History
Shift Leader
7 Months- Directed operational leadership, ensuring efficient workflow and high team productivity in fast-paced environment.
- Fostered 'hospitality first' environment, enhancing guest satisfaction and encouraging repeat business.
- Maintained strict food safety standards, reducing incidents and ensuring compliance with health regulations.
- Provided hands-on leadership as junior manager, coaching team members to meet company goals.
Shift Lead
1 Year 6 Months- Managed and trained sales associates, exemplifying Miniso values to elevate team performance and enhance customer service.
- Trained and advised sales associates, fostering relationships with returning clients to boost customer engagement.
- Oversaw shipment processing and inventory organization, ensuring accurate stock levels and efficient store operations.
- Handled money management and cash handling, ensuring accuracy and accountability in daily financial transactions.
Piano Teacher
7 Months- Taught piano at multiple Edina public school locations, managing a diverse student roster aged 4-14.
- Taught music theory and technical skills, enabling students to advance in music notation and performance.
- Tailored instruction through active listening and communication, enhancing student comprehension and engagement.
- Instructed music theory and technical skills, facilitating student advancement in music notation and performance.
- Organized student attendance and tracked lesson effectiveness using Microsoft Teams and Excel.
Guest Service Agent
1 Year 7 Months- Managed guest check-ins/outs by greeting customers, processing payments, and verifying reservations to ensure smooth arrivals and departures.
- Provided assistance to customers by addressing inquiries and resolving issues promptly.
- Handled client reservations by answering phone calls, addressing inquiries, and resolving complaints promptly and empathetically.
- Executed financial tasks by managing folios, processing cash and credit card payments, and balancing cash shift drawers to maintain accurate financial records.
- Technical Literacy: comfortable using PMS (property management software)/booking system
- Maintained accurate financial records by tracking transactions and updating ledgers.
Education
No Degree - Music Performance
- Student Honors Normandale Performing Arts Music Department Piano Performance
- Student Honors Normandale Performing arts Music Department Music Ensemble
- 3.7 GPA
- Luna Club Member- LatinX/o Cultural Diversity Club
- Asian Student Association Member- Asian Cultural Diversity Club
- Performed in Piano Duet Recitals
High School Diploma
- Claudia Rodriguez Honor roll 2018
- Dean's List 2017-2018
- GPA 3.8
- Extracurricular Activities: Orchestra, Band,Jazz Band,Chamber Orchestra, Pit Orchestra
- Extracurricular Activities: Language studies- Japanese and Spanish
Skills
In-person customer service
Fast learner
Shift management
Google Docs
Music theory instruction
POS
Communication skills
Basic Math
Sales
Patient interaction
Time management
Customer service
Negotiation
Food production
Restaurant management
Assembly
Retail sales
Teamwork
Organizational skills
Delivery driver experience
Merchandising
Shipment processing
Appointment scheduling
Food hygiene
Team management
Client interaction via phone calls
Bakery
Food Service
Warehouse experience
Greeting customers
Task prioritization
Customer inquiry handling
Microsoft Word
Animal care
Microsoft Excel
Cash handling
Handling customer service requests
Meal Preparation
Phone etiquette
Leadership
Hospitality
Computer operation
Server
Mentoring
Dietary Aide Experience
Attention to detail
Barista Experience
Experience with children
Serving
Student progress tracking
Moving
Phone inquiries
Microsoft Outlook Calendar
Kitchen experience
Food preparation
Food handling
Dog handling
Customer communication
Sanitation procedures
Food safety
Writing skills
Training
Teaching
Budgeting
Manufacturing company experience
Classroom experience
English
Microsoft Outlook
Safe work practices
Manufacturing
Restaurant experience
Promotional outreach strategies
Tutoring
Cake decorating
Pet care
Phone communication
Quick service & fast food restaurant
Pallet jack
Baking
Guest services
Grocery store
Microsoft Office
Supervising experience
Positive attitude
Team leadership
Problem-solving
Accomplishments
- Documented and resolved lack of core ingredients for the restaurant which led to client/customer satisfaction with substitutions that were allowed within reason.
- Supervised team of 3-4 staff members during peaks rushes with people lining outside the shop with low volume items within the restaurant.
- Achieved team core vales and store training district policies on completing verification training processes effectively helping with time management and moving team members around to ensure every member completes said task in timely manner.
Certification
Music production, July 2019 to Present, Driver's License
Languages
English
Interests
Coding and Programming
Video Game Design
Video Gaming
Enjoy hobbies that combine physical activity with outdoor exploration.
Horseback Riding
Camping
Interior Design
Music
Crafting and DIY Projects
Graphic Design
Volunteer Work
Animal Welfare Advocacy
Advocacy Campaigns
Fundraising Events
Youth Development Programs
Environmental Conservation Projects
Offering time and support to shelters for the homeless
women
and animals.
Personal Development and Self-Improvement
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Timeline
Shift Leader
Sweetgreen
03.2026 - CurrentRead More
Shift Lead
Miniso
04.2025 - CurrentRead More
Piano Teacher
Mikkonen Music
09.2024 - 04.2025Read More
Guest Service Agent
American Boarding Kennels
05.2021 - 12.2022Read More
Normandale Community College
No Degree from Music Performance
Read More
Mankato Senior East High School
High School Diploma
Read More
Work authorization
Authorized to work in the US for any employer
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer