Clover Awaijane
New Hope,MN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Splendor in the Grass
01.2002 - Current
- Provided exceptional customer service to ensure customer satisfaction.
ACCOUNTS RECEIVABLE SPECIALIST
Splendor in the Grass
01.2002 - Current
- Collaborated with other departments and teams within the organization concerning Accounts Receivable matters.
DEBT COLLECTION SPECIALIST
Splendor in the Grass
01.2001 - Current
- Analyzed financial data to determine the best course of action for collecting past due debts.
Sales
Now Bikes & Fitness
01.2024 - 05.2024
- Assisted with event planning and logistical arrangements.
- Oversaw inventory, controlled stock-outs and reduced excessive inventory.
- Conducted comprehensive market research to identify optimal pricing opportunities.
- Collaborated with other departments to address recurring issues, leading to long-term solutions and reduced case volume.
- Boosted client retention rates with proactive outreach and attentive customer care.
- Used key sales tactics to grow membership sales.
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Participated in merchandising and operational requirements.
- Communicated merchandising needs to store manager.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Developed creative marketing strategies for increased brand visibility and recognition.
- Promoted a clean and clutter-free workspace through regular sweeping, mopping, and general housekeeping duties.
CYCLE COACH
Minnesota Cycling Association
07.2022 - 10.2023
- Created and implemented new drills to increase team performance.
CUSTOMER SERVICE AND SALES AGENT
Culligan Bottled Water
01.2001 - 12.2006
- Created detailed documentation for each customer interaction in order to track progress on resolution of open cases.
CUSTOMER SERVICE
Barrett-Jackson
08.2000 - 10.2000
- Developed and maintained positive relationships with customers through effective communication.
Education
HIGH SCHOOL DIPLOMA -
Anoka High School
Anoka, MN06.1997
Skills
- Exercise Planning
- Nondiscriminatory Practices
- Building Relationships
- Fitness Assessments
- Motivational Leadership
- Account Management
- Conflict Resolution
- Product and Service Knowledge
- Customer Retention Abilities
Certification
- Level III Cycling Coach
- First Aid/ CPR Certified
References
References available upon request
Cyclist
I am an avid cyclist and passionate to share this sport across different disciplines with everyone I meet. It is my goal to make cycling accessible and hold space for all people, regardless of gender, income or sexual orientation.
Timeline
Sales
Now Bikes & Fitness
01.2024 - 05.2024
CYCLE COACH
Minnesota Cycling Association
07.2022 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
Splendor in the Grass
01.2002 - Current
ACCOUNTS RECEIVABLE SPECIALIST
Splendor in the Grass
01.2002 - Current
DEBT COLLECTION SPECIALIST
Splendor in the Grass
01.2001 - Current
CUSTOMER SERVICE AND SALES AGENT
Culligan Bottled Water
01.2001 - 12.2006
CUSTOMER SERVICE
Barrett-Jackson
08.2000 - 10.2000
HIGH SCHOOL DIPLOMA -
Anoka High School
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