Katlyan Dulaney
Decatur,AL
Summary
Detailed Part Time Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Experienced softball Pitching Coach familiar with all game rules and regulations. Knowledgeable about team positions and especially proficient in pitching techniques. Focused in working in a stressful situation. Works with players of different skills levels to develop talent, improve strength and enhance stamina for top gameplay. Versed in rules and winning strategies. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
3G Mini Storage
Ohatchee, AL
03.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Emptied trash cans and disposed of waste materials properly.
- Conducted regular inspections of the facility to identify any potential safety hazards or maintenance issues.
- Ensured that the storage units were clean and safe for tenants to use.
Customer Service
Renfroe Mini Storage
Talladega, AL
03.2022 - Current
- Ordered office supplies as needed.
- Performed receptionist duties such as greeting visitors and answering calls.
- Maintained filing systems, both electronically and in paper form.
- Answered customer inquiries via phone and email.
- Managed daily office operations and maintained a clean and efficient workspace.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Pitching Lessons
Various People
Pell City, AL
10.2020 - 12.2022
- Provided individual instruction on proper mechanics of pitching techniques.
- Monitored pitch counts and innings pitched during practices and games.
- Organized drills, exercises, and activities to improve the performance of pitchers.
- Instructed pitchers in the physical conditioning necessary for peak performance.
- Assisted with scouting reports, pre-game warm-ups and post game analysis.
- Demonstrated proper technique when throwing different pitches such as fastballs, curveballs, screwballs and change-ups.
- Adapted coaching style according to each pitcher's learning needs and preferences.
- Provided feedback after every session regarding improvements made by the athlete.
Private Hitting Instructor
Various People
Pell City, AL
10.2020 - 12.2022
- Demonstrated drills to improve batting speed, accuracy, and consistency.
- Created customized training plans for each student based on their goals and abilities.
- Organized group clinics to teach hitting fundamentals to young players.
- Provided positive reinforcement to motivate students throughout lessons.
- Modified lesson plans according to the age and skill level of each student.
- Developed drills that focus on improving balance, hand-eye coordination, timing, footwork, power generation, bat control.
- Conducted practices with conditioning, placement of players on defense, batting, bunting, base running and sliding.
- Provided one-on-one coaching on unique requirements of each position.
- Demonstrated correct game play and citizenship behaviors.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Trained athletes in proper use of equipment for safety and maximum results.
- Developed exercise regimens targeting individual athlete needs.
- Suggested exercise modifications to individual athletes to avoid strain and injury.
Childcare Provider
Refuge Baptist Church Nursery
Pell City, AL
01.2019 - 04.2022
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained accurate records of daily attendance and other related information.
- Promoted physical activity by encouraging outdoor playtime activities like sports and games.
- Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
- Assisted in meal preparation including preparing snacks and drinks.
- Performed light housekeeping duties such as tidying up toys after playtime is over.
- Monitored children's play activities to verify safety and wellness.
Personal Babysitter
Kerri & Zach Dulaney
Pell City, AL
02.2016 - Present
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Providing a safe environment for children to explore their curiosity and creativity.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Remaining alert at all times while caring for multiple children simultaneously.
- Helping older children with homework assignments as directed by parents.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Helped prepare and serve nutritionally balanced meals and snacks for children.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Incorporated music and art activities to encourage creativity and expression.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
Education
Associates - General Studies
Calhoun Community College
Tanner, AL05-2024
High School Diploma -
Pell City High School
Pell City, AL05-2022
No Degree - Elementary Education
Athens State University
Athens, AL 2024 - Current
Skills
- Game plays
- Performance Improvements
- Equipment management
- Activity Planning
- Behavior monitoring
- Child Supervision
- Follows directions
- Educational Activities Planning
- Emergency Response
- Discipline understanding
- Positive and professional
- Emotional and Physical Development Assessment
- Reliability
- Behavior Management
- Meal and snack preparation
- Keeping children safe
- Strong Work Ethic
- Transportation Arrangements
- Certified in First Aid and CPR
- Child Safety Procedures
- Following Directions
- Exercise and outdoor activities
Affiliations
- Softball Player
- Volunteer for Church Activities
- Involved in my Community Activities
Accomplishments
- Honors Student in High School
- Duel enrollment at Jeff State while in High School
- Scholarship for College
- College Softball Player
- Current member of Sigma Kappa Delta since April 2023
- Current member of The Honor Society since August 2023
Timeline
No Degree - Elementary Education
Athens State University
2024 - Current
Customer Service Representative
3G Mini Storage
03.2023 - Current
Customer Service
Renfroe Mini Storage
03.2022 - Current
Pitching Lessons
Various People
10.2020 - 12.2022
Private Hitting Instructor
Various People
10.2020 - 12.2022
Childcare Provider
Refuge Baptist Church Nursery
01.2019 - 04.2022
Personal Babysitter
Kerri & Zach Dulaney
02.2016 - Present
Associates - General Studies
Calhoun Community College
High School Diploma -
Pell City High School
REFERENCES
- Available upon request
Quote
It’s hard to beat a person who never gives up.
Babe Ruth
Certification
- CPR and First Aide Training
- Athletic Training Class
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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