Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MATTHEW GULLETT

Minford,OH

Summary

Service Advisor at GLOCKNER TOYOTA with a solid background in customer service and sales techniques. Expertise in data analysis and relationship building led to consistent achievement of service objectives and enhanced operational performance. Leadership qualities and effective problem-solving fostered a team-oriented atmosphere, driving customer satisfaction and service excellence.

Experienced coach with multiple years of coaching. Excell's in

Strategic game planning can adapt to in-game situations while maintaining communication with fellow staff members.

Overview

6
6
years of professional experience

Work History

Service Advisor

GLOCKNER TOYOTA
Portsmouth, OH
08.2024 - Current
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Maintained records of customer interactions and transactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Made and prepared estimates of repair costs, including both labor and parts for customers.
  • Reaching and surpassing sales and service goals monthly. With marketing strategies to implement business success.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Assembly Line Production Worker

Kenworth Performance Truck
Chillicothe, OH
03.2021 - 08.2025
  • Maintained assembly and production equipment to meet operational goals.
  • Performed quality checks on products to ensure they met company standards.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Inspected incoming raw materials prior to use in order to ensure quality assurance.
  • Cleaned tools, equipment, and workstations as needed throughout shift.
  • Assembled components according to established procedures and safety protocols.
  • Operated machinery, forklifts and other heavy equipment.
  • Assisted in training new employees on assembly line processes and procedures.
  • Completed team production and productivity level reports for management
  • Followed detailed instructions on blueprints and schematics during assembly processes.

Basketball Coach

Green High School
Franklin Furnace, OH
09.2019 - 05.2025
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
  • Developed and implemented practice plans, game strategies, and drills to improve team performance.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
  • Planned strategies and selected optimal team lineups to execute game plans.
  • Communicated effectively with parents regarding players' progress or disciplinary issues.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Collaborated with assistant coaches to design offensive plays that capitalized on the team's strengths.

Basketball Coach

Northwest High School
McDermott, OH
10.2020 - 03.2024
  • Conducted scouting of opponents to prepare effective game strategies and counterplays.
  • Utilized technology and software for game analysis, strategy development, and player feedback.
  • Prepared athletes for games with well-coordinated schedule of practices and individual training.
  • Motivated players to reach their maximum potential through positive reinforcement techniques.
  • Engaged with the community through outreach programs, clinics, and promotional events.
  • Provided feedback on individual performances after each practice session or game.
  • Instructed players in proper techniques for shooting, dribbling, passing, rebounding, defense and offense.
  • Collaborated with assistant coaches to design offensive plays that capitalized on the team's strengths.
  • Developed and implemented comprehensive training programs to enhance team performance and individual player development.
  • Facilitated post-game discussions with teams focusing on areas needing improvement or celebration of successes achieved.
  • Motivated and encouraged student athletes to make best effort during practices and games.
  • Monitored athletes' academic progress, ensuring they maintained satisfactory grades.

Education

Some College (No Degree) - Business Management

UNIVERISTY OF RIO GRANDE
Rio Grande, OH

Skills

  • Team building
  • Player development
  • Game strategy
  • Event planning
  • Data analysis
  • Time management
  • Training implementation
  • Schedule coordination
  • Motivational techniques
  • Leadership skills
  • Talent scouting
  • Defensive strategies
  • Physical education
  • Teamwork and collaboration
  • Practice planning
  • Weight training
  • Program fundraising
  • Game plays
  • Game Plan Implementation
  • Sales strategies
  • Assembly procedures
  • Customer service
  • MS office
  • Relationship building
  • Problem resolution

Accomplishments

  • 2015 2nd team all SOC in soccer
  • 2015-16 2nd team all SOC in basketball
  • 2015 2nd team all SOC in baseball
  • 2016 1st team all SOC in soccer
  • 2016 2nd team all district in soccer
  • 2016 honorable mention all state in soccer
  • 2016-17 Beast of the Southeast tournament MVP
  • 2016-17 Team MVP award in basketball
  • 2016-17 1st team all SOC in basketball
  • 2016-17 2nd team all district in basketball
  • 2016-17 honorable mention all state in basketball
  • 2017 1st team all SOC in baseball
  • 2017 honorable mention all district in baseball
  • 2017-18 College basketball at University of Rio Grande on scholarship
  • 2019-20 JV Boys Basketball Head Coach at Green High School
  • 2020-24 Varsity Boys Basketball Head Assistant Coach at Northwest High School

Timeline

Service Advisor

GLOCKNER TOYOTA
08.2024 - Current

Assembly Line Production Worker

Kenworth Performance Truck
03.2021 - 08.2025

Basketball Coach

Northwest High School
10.2020 - 03.2024

Basketball Coach

Green High School
09.2019 - 05.2025

Some College (No Degree) - Business Management

UNIVERISTY OF RIO GRANDE

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MATTHEW GULLETT