Clovette Meikle
Fairfax,VA
Summary
Introspective, results-driven inbound sales professional who thrives in fast-moving, customer-facing environments, where strong discovery leads to confident decisions. Known for navigating high-volume conversations with focus and efficiency, translating complex financial and service products into clear, actionable guidance. Proven ability to perform against quality, compliance, and conversion metrics while working remotely in structured, performance-centered organizations. Prepared to obtain Property and Casualty licensing through employer-sponsored training to deliver measurable results in a licensed inbound insurance sales role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Credit Card Sales Representative
Bank of America
Pasadena, CA
11.2007 - 12.2012
- Conducted comprehensive financial discovery to assess customer needs, credit profile, history, worthiness, and eligibility for appropriate financial products.
- Maintained expert knowledge of financial products, features, benefits, and contract terms to educate clients on responsible economic management, and credit optimization strategies.
- Educated customers on product features, terms, and responsible usage, ensuring compliance while empowering confident customer decisions.
- Reduced fee waivers from 41% to 2%, and decreased customer complaints by 11% through proactive relationship management and tailored financial guidance.
Sales and Marketing Specialist
American Electric Power
Carson, CA
01.2012 - 10.2018
- Navigated inbound inquiries and territory relationships to connect commercial customers with energy solutions aligned with their operational needs.
- Developed and presented bids, pricing structures, and timelines that balanced customer goals with technical and operational realities.
- Expanded AEP's book of business by 25% through relationship-driven discovery and consultative proposal development.
Inbound Sales - Cellular
Verizon Wireless
Atlanta, GA
01.2019 - 09.2019
- Led inbound customer interactions focused on plan optimization, upgrades, and Level I technical service resolution in a performance-measured service environment.
- Increased account value by uncovering upsell and cross-sell opportunities, aligned with evolving customer needs.
- 91%+ reliability score by consistently meeting service quality and customer experience standards.
Tech Sales Training Program
Flockjay
Atlanta, GA
11.2019 - 02.2020
- Selected among top 5% of applicants for intensive 1:1 coaching in technology sales training
- Completed 300+ hours of account research, industry mapping, and inbound/outbound marketing practices
- Mastered multi-channel outreach techniques and lead management via Salesforce
Online Account Manager (Inbound Sales)
Zoom Video Communications Inc.
Atlanta, Georgia
05.2020 - 09.2021
- Navigated over 125 daily inbound customer calls and chats, quickly identifying video conferencing needs, and guiding customers toward the appropriate solutions in a progressive sales environment.
- Delivered 15 to 20 weekly product demonstrations, efficiently translating plan functionality, features, and complex add-ons into outcomes aligned with customer goals.
- Ranked as a Top 3 Salesperson by reliably converting inbound flow, achieving a 70% onboarding rate on calls, and a 17% conversion rate via chat.
Strategic Account Manager & High-Ticket Closer
Closers.io
Remote
11.2022 - Current
- Conduct 5-10 daily onboarding and implementation calls, ensuring customers clearly understand contract terms, deliverables, timelines, and next steps.
- Maintain and update CRM documentation to support clean reporting, consistency, and scalable performance.
- Generated $180K in revenue over 90 days, with an 18.2% conversion rate, by guiding potential customers through decisive, consultative buying conversations.
Coach & Head Group Member, Self-Expression and Leadership Program
Landmark Worldwide
Atlanta, GA
01.2018 - Current
- Volunteer coach supporting individuals in developing leadership capabilities and achieving personal breakthroughs
- Facilitate group discussions and provide one-on-one coaching to help participants clarify goals and take meaningful action
- Demonstrate commitment to empowering others and contributing to community development through ongoing service
Education
Bachelor of Science - Industrial Psychology
Western Governors University
Salt Lake City, UT12-2028
Skills
- Active communication skills
- Analytical decision-making
- Conflict resolution
- CRM software
- Deep discovery and needs assessment
- Financial analysis
- Financial solutions coaching
- Portfolio management
- Quality assurance
- Regulatory compliance
- Remote work
- Sales presentations
- Social media marketing
- Teamwork and collaboration
- Microsoft Office Suite
Certification
- Certified Business & Leadership Coach | BusinessCoach.com
- Email & Digital Marketing Specialist | Digital Marketer
- Sales, Advanced Objections & Negotiations | Remote Closing Academy
Timeline
Strategic Account Manager & High-Ticket Closer
Closers.io
11.2022 - Current
Online Account Manager (Inbound Sales)
Zoom Video Communications Inc.
05.2020 - 09.2021
Tech Sales Training Program
Flockjay
11.2019 - 02.2020
Inbound Sales - Cellular
Verizon Wireless
01.2019 - 09.2019
Coach & Head Group Member, Self-Expression and Leadership Program
Landmark Worldwide
01.2018 - Current
Sales and Marketing Specialist
American Electric Power
01.2012 - 10.2018
Credit Card Sales Representative
Bank of America
11.2007 - 12.2012
Bachelor of Science - Industrial Psychology
Western Governors University