Clyde Fultz
Medina,OH
Summary
Adept at enhancing system performance and customer satisfaction, my tenure at DecisionOne showcases my proficiency in hardware repair and exceptional customer service. Leveraging skills in diagnostics and effective communication, I significantly improved service efficiency. My commitment to continuous learning and professional development ensures I stay at the forefront of technology trends.
Knowledgeable Desktop Support. Proven ability to troubleshoot and repair wide range of computer hardware and software issues, ensuring minimal downtime for clients. Demonstrated proficiency in diagnosing problems and implementing effective solutions, utilizing strong technical skills and attention to detail.
Professional technician with strong background in diagnosing and fixing various hardware and software issues. Adept at collaborating with teams and adapting to changing needs to ensure efficient problem resolution. Skilled in system troubleshooting, virus removal, and hardware upgrades. Known for reliability, clear communication, and results-driven approach.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Computer Repair Specialist
DecisionOne
09.1980 - 03.2022
- Provided remote support to resolve technical issues, enhancing customer convenience and satisfaction.
- Stayed current on industry trends and technological advancements through continuous learning and professional development.
- Collaborated with team members to complete complex repairs, ensuring customer satisfaction.
- Educated clients about preventative maintenance measures, reducing future technical issues and service requests.
- Maintained detailed records of all repairs performed, streamlining the documentation process for increased efficiency.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Restored data on computers and office machines.
- Updated and replaced outdated drivers and software for computers and office machines.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Efficiently troubleshot and repaired Dell, Hp, Lexmark, Ibm, Lenova, PureStorage, Routers, Switches, Desktops, Servers, Laptops, Printers equipment to cut company costs and maximize productivity.
- Performed routine maintenance on various computer systems to ensure optimal performance.
- Increased customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with warranty claims, streamlining the process for expedited resolutions.
- Implemented preventative maintenance plans for clients'' devices, reducing future repair needs and extending product life cycles.
- Participated in ongoing professional development opportunities, staying current on best practices in electronics repair techniques and technologies.
- Stayed up-to-date on industry trends and advancements, allowing for knowledgeable recommendations on device upgrades or replacements when necessary.
- Provided exceptional customer service, addressing client concerns and explaining repair processes in a clear and concise manner.
- Enhanced customer satisfaction by providing timely and accurate repairs on various electronic devices.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Computer Information Systems - Computer And Information Systems
Control Data Institute
Independence, OHSkills
- Computer assembly
- Printer repair
- Software installation
- Network connectivity
- Hardware installation
- Hardware repair
- Backup solutions
- Hardware upgrades
- System diagnostics
- Data recovery
- Virus removal
- Peripheral setup
- Performance optimization
- Advanced troubleshooting
- Power supply replacement
- Software troubleshooting
- Hardware testing
- Basic soldering
- Hardware cleaning
- Driver updates
- Preventative maintenance
- Remote assistance
- Power tool operation
- Safety procedures
- Hand tool expertise
- Electronics troubleshooting
- Equipment Repair
- Technical diagnosis
- Diagnostic testing
- Teamwork
- Customer service
- Problem-solving
- Time management
- Mechanical tools
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Parts replacement
- Organizational skills
- Decision-making
- Remote troubleshooting
- Problem resolution
- Customer relations
- Software reinstallation
- Cable management
- Microsoft office
- Diagnostics expertise
- Self motivation
- Memory installation
- Troubleshooting techniques
- Hardware troubleshooting
- System upgrades
- Professionalism
- Problem diagnostics
- Preventive Maintenance
Certification
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
- HP Certifications- Laptops, Desktops, Servers Printers
- Dell Certifications- Laptops, Desktops, Servers
- Lenova Certifications- Laptops, Desktops
- IBM Certifications- Large Mainframes
- Lexmark Certifications- Desktop, Large Printers
- Apple Certifications- Laptops, Ipads, Phones
Timeline
Computer Repair Specialist
DecisionOne
09.1980 - 03.2022
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
- HP Certifications- Laptops, Desktops, Servers Printers
- Dell Certifications- Laptops, Desktops, Servers
- Lenova Certifications- Laptops, Desktops
- IBM Certifications- Large Mainframes
- Lexmark Certifications- Desktop, Large Printers
- Apple Certifications- Laptops, Ipads, Phones
Bachelor of Computer Information Systems - Computer And Information Systems
Control Data Institute
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