Thorough Fraud Investigator with background in Criminal Justice and successful record of finance and fraud investigations. Excels in gathering, analyzing and reporting evidentiary findings, including forensic financial analysis and fraud. Successful in administering multi-million-dollar client portfolios and actualizing strategies to grow client accounts and drive business objectives. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Hi, I’m
Clyde Garner
Charlotte,United States
Summary
Overview
5
years of professional experience
1
Certification
Work History
Wells Fargo
Fraud Investigator
09.2022 - 05.2023
Job overview
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Assisted team of 10-15 investigators to review investigative methods and detect and identify fraudulent transactions
Amazon
Quality Process Assistant
11.2020 - 10.2022
Job overview
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Conducted training and change management processes to improve operations.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Supervised and managed between 150-200 Associates to help understand and coach importance of quality defects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Amazon
FC Associate
11.2020 - 10.2022
Job overview
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
- Developed and maintained quality assurance procedure documentation.
- Selected and filled orders from stock to fulfill customer requirements.
Nomaco
Inspector in Quality Assurance and Quality Control
03.2020 - 11.2020
Job overview
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
- Created and deployed best practices to improve efficiency and reduce defects.
- Communicated with production team members about quality issues
Royal Parking Valet
Valet Parking Attendant
03.2019 - 03.2020
Job overview
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Parked and assisted up to 100 customers per day ensuring their car was parked safely with no damages.
UPS
Aircraft Load Agent
09.2018 - 03.2019
Job overview
- Inventoried freight to facilitate proper accounting of cargo.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Assembled containers and crates used to transport large items such as vehicles or machines.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Assisted team of 5 Aircraft Load agents to unload 3 planes and send out 10-12 trucks daily.
Education
North Carolina Central UniversityDurham, NC
Bachelor of Science from Criminal Justice
05.2020
University Overview
Pitt Community CollegeWinterville, NC
Associate of Applied Science from Criminal Justice
05.2018
University Overview
Nash Central High SchoolRocky Mount, NC
High School Diploma
06.2016
University Overview
Skills
- LexisNexis Accurint
- Fraud Investigations
- SAR Filing
- Team Leadership
- Warehouse Operations
- Analytical Thinking
- Problem-Solving Skills
- Six Sigma Green Belt
- Quality Improvement
- Operational Procedures
- 5S Principles
- Microsoft Access
Certification
- Certified Lean Six Sigma Greenbelt - July 2020-Present
Timeline
Fraud Investigator
Wells Fargo
09.2022 - 05.2023
Quality Process Assistant
Amazon
11.2020 - 10.2022
FC Associate
Amazon
11.2020 - 10.2022
Inspector in Quality Assurance and Quality Control
Nomaco
03.2020 - 11.2020
Valet Parking Attendant
Royal Parking Valet
03.2019 - 03.2020
Aircraft Load Agent
UPS
09.2018 - 03.2019
North Carolina Central University
Bachelor of Science from Criminal Justice
Pitt Community College
Associate of Applied Science from Criminal Justice
Nash Central High School
High School Diploma
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