CLYDE MCGREGOR
BROOKLYN PARK,MN
Summary
Computer Analyst - Technical Specialist. I have 30 years plus as a IT support specialist. I have exposure on the Network technical support side and also on customer support side.
RETIRED - I retired from Wellsfargo Inc. in May 2024. I now have a desire to go back to work, because I have lots of energy, still in good health, and are getting a little bored, and honestly could use the additional income.
Overview
28
28
years of professional experience
Work History
TECHNICAL SPECIALIST 3
WELLSFARGO INC
09.2016 - 05.2024
- Provided technical support monitoring and maintenance for Mid range system for ATM machine activity.
- Collaborated with cross-functional team Network services to support and enhance system functionality and user experience.
- Collaborated with cross-functional team Engineering Hardware services to support and enhance system functionality and user experience.
- Analyzed technical issues, providing efficient solutions to improve operational efficiency.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
TEAM MANAGER
WELLSFARGO INC.
02.2008 - 09.2016
- Team leader for Technical support for regional ATMs.
- Support Manager for (10 - 15) technical specialist.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed training programs for staff to improve performance and customer service excellence.
- Implemented strategic initiatives that increased productivity and reduced operational costs.
- Fostered a collaborative environment, mentoring team members to drive engagement and accountability.
TECHNICAL SPECIALIST1
WELLSFARGO INC.
12.1996 - 02.2008
- Provided technical support for system issues, ensuring timely resolution and minimal disruption.
- Provided technical support for customers transfers data files to and from WFB.
- Provided technical support; installation of various automation software to promote file transfers.
- Collaborated with cross-functional teams to enhance user experience through software improvements.
- Participated in training sessions on existing and new technologies, fostering skill development and personal growth.
- Promoted to Technical Specialist2 in August 2001.
Education
Associate of Science - Information Technology
Drake University
Des Moines, IASkills
- Telecommunications knowledge
- Enterprise resource management
- Experienced in system optimization
- User training facilitation experience
- Software development
- IT infrastructure
- Technical support
- Operating systems
- Software testing
- Technical support background
- Hardware and software updates
- User training skills
- Best practice design
Timeline
TECHNICAL SPECIALIST 3
WELLSFARGO INC
09.2016 - 05.2024
TEAM MANAGER
WELLSFARGO INC.
02.2008 - 09.2016
TECHNICAL SPECIALIST1
WELLSFARGO INC.
12.1996 - 02.2008
Associate of Science - Information Technology
Drake University