Clyde Walker
IT Field Support Engineer
Summary
Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise. Deep domain understanding of all desktop, networking technology including mobile and cloud computing. Strong leadership skills either mentoring other Field Support Engineers or Managerial duties in area manager's absence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior IT Support Engineer
HTx Services
05.2014 - Current
- Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.
- Deployment of software hardware electronic equipment upgrade and daily IT support maintenance.
- Mentor and assist field support engineers locally and in multiple states in time of crisis with technical and managerial expertise.
- Remote and hands on technical support for Desktop, Network and Server Infrastructure, Voip, Network Printers and Automated Teller Machines (ATM).
Education
Associate of Applied Science - Electronic Technology
Technical Career Institutes
New York, NY03.1990
Skills
- System Integration
- Incident Management
- Data Backup and Recovery
- IT Project Management
- Technical and Frontline Leadership
- Active Directory & Whitelisting
- Network Configuration
- Wired and Wireless Network
- Network Domain and System Administration
- ATM Technician (Hyosung, NCR, Diebold)
Certification
Global LAN Infracture.
Global Router Networks.
Windows NT.
Local Router Networks.
Hands on Troubleshooting TCP/IP.
Hands on Internetworking with TCP/IP.
NetWare TCP/IP.
Microcomputer Complex.
NT Automated Teller Machines.
Timeline
Senior IT Support Engineer
HTx Services
05.2014 - Current
Associate of Applied Science - Electronic Technology
Technical Career Institutes
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