Clyde C. Hays
Richmond,Texas
Summary
Efficient multitasker with a strong background in project management, merchandising and retail leadership. Pursuing a new more challenging level of leadership to exercise my skills and experience. My ultimate goal is to grow with a company that will see me as an asset and allow me to demonstrate my worth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
The Home Depot Inc
21530 S.H. 249 Houston TX 77070
11.2021 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Increased sales by developing and implementing successful merchandising strategies.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Merchandising Execution Area Supervisor
The Home Depot
10.2017 - 11.2021
- Conducted orientation sessions and organized on-the-job training for new hires.
- Executed tasks daily at a high level in the highest volume store in the District
- Fostered relationships with vendors to communicate on problem areas and work closely to resolve.
- Coached and trained multiple levels of leadership inside the MET organization.
- Focus is on general bay service, projects and product resets while always keeping safety, accuracy and efficiency at the forefront. Build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
- Managed performance reviews for 18+ employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Store Manager
Earl of Sandwich
07.2013 - 08.2015
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Mentored new sales associates to contribute to the store’s positive culture.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
General Manager
Sonic Drive-In
04.2003 - 07.2013
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Prepared for and executed new menu implementations.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Managed, trained and coached all drive-in employees, managed and conducted orientations.
Education
Kempner High School
Sugar Land, TX2000
Skills
- Project management
- Writing and communication
- Adaptability
- Multitasking
- Leadership
- Management
- Teamwork
- Problem-solving
- Collaboration
- Time management
- Prioritizing
- Delegation
Certification
- SafeServ certification: Food Handling
- OSHA certification: Food Handling
- DS Advanced Development, The Home Depot
Timeline
Assistant Store Manager
The Home Depot Inc
11.2021 - Current
Merchandising Execution Area Supervisor
The Home Depot
10.2017 - 11.2021
Assistant Store Manager
Earl of Sandwich
07.2013 - 08.2015
General Manager
Sonic Drive-In
04.2003 - 07.2013
Kempner High School