Highly motivated when It come to reaching my goals working with the home loans department also sale and services with the gap store. I love working with people making sure everything is perfect with my customers.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Support Services Specialist IV
BANK OF AMERICA Corporation
01.2012 - Current
Fulfill and QC Home loan Documentation and verify that information is correct before sending out to customers
Manage document workflow and inventory, including printing, quality control, and daily reconciliations to make sure documents received are completed by end of day
Cross-trained across various job functions ("floater")
Assist and training new hires and existing associates on new job functions
Refresh associates on procedures, checking equipment (printers, scanners, folding machine, and meter machine)
Oversee inventory such as office supplies to ensure that we enough on hand
Generate and provide various operation reports including mid-day and EOD
Support 5S Team (Safety) to ensure everyone follows guidelines and procedures
Assist and employee engagement activities.
Associate
GAP INC
01.2015 - 01.2017
Greeted and engaged customers to provide a good experience
Used selling techniques for sales and service
Supported sales floor, fitting rooms, and stockroom.
Lead Setup
KAY BAILEY HUTCHISON CONVENTION CENTER
01.2010 - 01.2012
Responsible for setup and breakdown of stages and food stands for convention center events
Trained new hires on safety and operation procedures
Supervised a crew of up to six teammates.
Education
Diploma -
WOODROW WILSON HIGH SCHOOL, Dallas, TX
01.2012
Skills
Microsoft Office, Word, Excel, and PowerPoint
Marketing, Assist others with developing promotions and advertisements
Effective Communication and Interpersonal Skills
Entrepreneurial Mindset
Develop marketing materials, including promotions and advertisements
Assist customers services
Manage invoices and customer payments
Accomplishments
Claims Adjuster All Lines Of 50 States 2024 - Present
Canada licensed
Flood trained
Collaborated with team of 11 in the development of home loans .
Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Training -
Cross-trained across various job functions
quality control, and daily reconciliations
Timeline
Associate
GAP INC
01.2015 - 01.2017
Support Services Specialist IV
BANK OF AMERICA Corporation
01.2012 - Current
Lead Setup
KAY BAILEY HUTCHISON CONVENTION CENTER
01.2010 - 01.2012
Diploma -
WOODROW WILSON HIGH SCHOOL, Dallas, TX
Work Preference
Work Type
Full TimeContract Work
Work Location
RemoteOn-Site
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave401k matchTeam Building / Company Retreats
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