Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clyviane Townsend

Romulus,Michigan

Summary

Accomplished sales professional recognized with the prestigious 'AT&T Summit Award' for ranking in the top 3% of sales in 2022. Demonstrates exceptional organizational skills and meticulous attention to detail. Possesses extensive expertise in partnership development and resource leadership. Skilled in recruitment and talent management, including conducting interviews with prospective candidates. Proven ability to lead teams towards achieving organizational goals and objectives. Highly adaptable, excelling in fast-paced environments with changing priorities. Strong analytical and problem-solving abilities. Proficient in utilizing Excel, Word, PowerPoint, and other MS Office programs.

Overview

11
11
years of professional experience

Work History

Premier Sales Consultant

AT&T
11.2021 - Current
  • Answer customer request or inquires concerning services and products and resolve problem areas
  • Utilizes various systems and tools to initiate to assist, and service customers
  • Make recommendations according to customer's needs
  • Ability to engage virtually with management as needs of business require
  • Educating and informing the customers on the beneficiary nature of product or service

Retail Sales Consultant

AT&T
09.2018 - 11.2021
  • Ensuring that the work areas are safe, properly cleaned and a organized workplace
  • Educating and informing the customers on the beneficiary nature of product or services
  • Maintaining and managing store equipment, including audits and inventory tracking
  • Answering and responding to the customer calls in order to solve their query regarding the nature and effectiveness of the products and services

Sales Support Representative

AT&T
10.2014 - 09.2018
  • Predominantly facilitates the front of store Customer Coordination process, welcome, and wait-time check in process in conjunction with management
  • Inventory management - including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
  • Utilize numerous systems/applications to research and resolve customer concerns/escalations
  • Perform operational tasks to maintain audit-ready status at all times
  • Manage and oversee monthly inventory counts, reporting, and providing documentation for operational coaching opportunities
  • Assists in ensuring our work areas are safe and products are properly stocked/displayed on the retail floor
  • Track and review commonly escalated customer issues with store management and assist in communicating resolutions

Head Cashier

Home Depot
02.2014 - 10.2014
  • Operations of Front End including Self Checkout, Lot and remote register locations
  • Ensured that Front End Associates follow SOP regarding cash handling procedures
  • Drove awareness of current promotions with Front End Associates
  • Trained, coached and developed associate's customer service skills
  • Provided input into performance appraisals of Cashiers

Human Resource/Sales Associate

Macy's
11.2013 - 06.2014
  • Balanced Vault and perform other Cash functions on a daily basis
  • Coordinated the interview process for store management team and facilitated screening process
  • Coordinated and scheduled all in-store training
  • Oversaw and Supervised New Hire Process

Education

Master's of Business Administration - Global Management

UNIVERSITY OF PHOENIX
SOUTHFIELD, MI
06.2004

Bachelor of Science - Organizational Communication

WESTERN MICHIGAN UNIVERSITY
KALAMAZOO, MI
06.1994

Skills

  • CRM proficiency
  • Objection handling
  • Prospecting skills

Timeline

Premier Sales Consultant

AT&T
11.2021 - Current

Retail Sales Consultant

AT&T
09.2018 - 11.2021

Sales Support Representative

AT&T
10.2014 - 09.2018

Head Cashier

Home Depot
02.2014 - 10.2014

Human Resource/Sales Associate

Macy's
11.2013 - 06.2014

Bachelor of Science - Organizational Communication

WESTERN MICHIGAN UNIVERSITY

Master's of Business Administration - Global Management

UNIVERSITY OF PHOENIX

Similar Profiles

CREATE PROFILE
Clyviane Townsend