Harmony Figueroa
Dallas,TX
Summary
To whom it may concern, it is in the highest honor to say, I am intrigued in the functioning of your growing organization and would like to discuss my desire to pursue the listed position. My past experience as well as my background work ethics see me fit to fulfill the prerequisites of the requested position. I am a highly eager learner who strives for perfection. With that being said I see to it that I comply with any task dedicated to me. I have overcome many obstacles and have learned from them. Proven track record in exceeding sales goals, providing first class customer service, and motivating team members to achieve performance and collaborative success. Being a team player, I always expect to be counted on. Having full support of all coworkers is the best way, in my opinion, to gain functionality in any job. With that being said, I truly hope you take interest in my resume so we may discuss further opportunities in more detail. Sincerely, Harmony Figueroa
Overview
15
15
years of professional experience
Work History
Premier Sales Consultant
AT&T Mobility
09.2025 - Current
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Telesales Representative
AT&T
10.2018 - 04.2023
- Developed relationships with clients through regular follow-up calls.
- Generated new sales opportunities by upselling and cross selling additional products and services.
- Provided customer service support to resolve any issues or complaints in a timely manner.
- Maintained accurate records of all sales activities including prospects contacted, presentations made, and orders taken.
- Utilized CRM software to track progress of leads throughout the sales cycle.
- Educated customers about product or service offerings meeting individual needs.
Trainer
Iqor (Roadside Assistance)
05.2016 - 10.2018
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Correctional Officer
East Texas Treatment Facility
05.2014 - 01.2016
- Securing a safe environment for inmates, coworkers, and guest.
- Compiled statistical information for special records.
- Assisted in restraining violent and unruly inmates.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Safely transported inmates.
- Conducted internal security checks and distributed meals.
- Maintained daily logs of shift activity.
Certified Nursing Assistant
Truman Smith Childcare
01.2011 - 08.2011
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Answered call lights to provide emergency treatment and assistance to patients.
- Assessed patient needs and reported any changes in condition to appropriate staff members promptly.
- Cleaned and sanitized medical equipment and rooms.
Education
Associate of Science - General Studies
Dallas College
TX05.2024
High School Diploma - undefined
Tatum High School
TX01.2011
Skills
- Time management
- Sales strategies
- Prospect qualification
- Territory expansion
- Product and service knowledge
- Problem solving
- Performance improvement
Timeline
Premier Sales Consultant
AT&T Mobility
09.2025 - Current
Telesales Representative
AT&T
10.2018 - 04.2023
Trainer
Iqor (Roadside Assistance)
05.2016 - 10.2018
Correctional Officer
East Texas Treatment Facility
05.2014 - 01.2016
Certified Nursing Assistant
Truman Smith Childcare
01.2011 - 08.2011
High School Diploma - undefined
Tatum High School
Associate of Science - General Studies
Dallas College