Angela Brown

Troubleshooted and resolved customer impacting issues such as voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing. Assisted customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications. Engaged T3 support (network and IT) to address & resolve issues. Proficient in all billing, rate plan and feature matters.

• Reconciled monthly statements, invoices and expense accounts, keeping records accurate and current.
• Prepare and Reconciled accounts (i.e. Quickbooks). Receive funds due to the Local, including dues payments from the International, cash dues, initiation fees, etc.
• Meet Federal Report requirements for: LM Reports, Form 990, Unemployment compensation form 940, Quarterly tax report form 941.
• Receive funds due to the Local, including dues payments from the International, cash dues, initiation fees, etc.
• Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.

• Answered product questions with up-to-date knowledge of sales and store promotions.
• Determined solutions for clients promptly and professionally.
• Processed stores daily deposits and weekly pickups.
• Completed monthly inventory counts with management.
• Adhered to the AT&T iPog virtual merchandising system, managing store resets and upholding merchandising standards.