Summary
Overview
Work History
Education
Skills
Timeline
Christopher Menteer

Christopher Menteer

Austin,TX

Summary

I'm a lifelong problem solver who thrives at the intersection of people and technology. Over the past 15 years, I've built a career out of removing obstacles-whether that means helping a colleague get back to work faster, designing identity workflows at scale, or building IT infrastructure from the ground up for a growing business. I started as the "one-man IT shop" at small companies where I wore every hat, and now I bring that same ownership mindset to a global enterprise at Dropbox, where I specialize in Identity and Access Management using Okta and Sailpoint. What drives me is creating clarity out of complexity-translating technical systems into human solutions that just work. I care deeply about the experience people have with technology, and I believe good IT is invisible: it empowers without interruption. Whether I'm automating role-based access controls or helping someone reset a password, my goal is always the same-deliver peace of mind through technology.

Overview

17
17
years of professional experience

Work History

Systems Administrator III (IAM Support Admin)

Astreya at Dropbox
Austin, TX (Remote)
06.2022 - Current
  • Provide advanced technical escalation support for issues involving Okta, Sailpoint, Identity Management, SSO, and user provisioning systems
  • Automate access assignment using Okta Group Rules, SCIM Push Groups, and Sailpoint Roles
  • Troubleshoot complex user authentication issues, SSO and SCIM configurations
  • Troubleshoot unforeseen consequences of Okta configuration changes affecting users
  • Collaborate with cross-functional teams to influence identity governance, SaaS application administration, and access control strategies
  • Implemented passwordless authentication using Okta FastPass
  • Deployed Okta Device Assurance policies to restrict Okta authentication to only company managed MacOS, Windows, and ChromeOS devices
  • Improved SaaS application onboarding process and automation to facilitate policy requiring all SaaS apps to authenticate through Okta SSO
  • Led efforts within my team to onboard 476 apps to Okta since June 2022
  • Supported Dropbox's audit and compliance program, handling evidence requests, access audits, and serving as control owner
  • Drove deprecation of LastPass and migration to 1Password, including configuration design and phased deployment of 1Password to the org

Service Desk Specialist III

Astreya at Dropbox
Austin, TX (Remote)
05.2021 - 06.2022
  • Provided white-glove front-line support for all Dropbox employees using ServiceNow for ticketing
  • User Admin for many systems at Dropbox including Okta, G-Suite, Dropbox, Slack, Zoom, Office365, Jamf, Intune, Active Directory, 1Password, LastPass, Duo, GitHub, Jira, Confluence, and more
  • Supported use and troubleshooting of macOS, Windows, iOS and Android, enabling productivity
  • First point of contact for all manner of issues, working across teams to drive issue resolution
  • Built workable and scalable policy and procedure for better outcomes for my team and end users

Information Technology Specialist

Casa M Spice Co.
Austin, TX (Remote)
10.2018 - 10.2020
  • Developed IT policies and managed procurement, configuration, and support for computers, network hardware, printers, IP phones, and business systems.
  • Oversaw onboarding and offboarding processes, including access provisioning, equipment management, and user support.
  • Administered and integrated core business platforms such as Google Workspace, Shopify, NetSuite, Amazon Seller, Klaviyo, Slack, and Dropbox.
  • Led social media strategy and execution, coordinated content creation, and built brand presence across Facebook, Instagram, Twitter, and Pinterest.
  • Managed customer service and marketing communications via phone, email, chat, social media, and newsletters, contributing to overall brand and customer engagement strategy.

Manager, Information Technology

CynergisTek Inc.
Austin, TX
08.2016 - 05.2019
  • Delivered comprehensive IT support for Apple hardware, IP telephony (RingCentral), and network connectivity, ensuring high service availability and rapid issue resolution.
  • Led new hire onboarding, including provisioning accounts, coordinating equipment delivery, and facilitating first-day system access in collaboration with hiring managers and cross-functional teams.
  • Administered IT asset inventory and lifecycle management, maintaining accurate records of all company-owned technology.
  • Oversaw the corporate network infrastructure, maintaining security, uptime, and performance, and enforcing security policies using MDM platforms (Meraki, Miradore).
  • Participated in change management processes, evaluating cross-departmental impacts and ensuring responsible execution of IT changes.

Information Security Analyst

CynergisTek Inc.
Austin, TX
02.2015 - 08.2016
  • Supported external clients in configuring and connecting CynergisTek vulnerability scanning equipment to their networks.
  • Conducted internal and external vulnerability scans, analyzing IP-tracked assets and public-facing systems.
  • Produced detailed scan reports, highlighting high-risk vulnerabilities and critical changes.
  • Scheduled client scans, managed shipping of scanning appliances, and maintained accurate inventory records.

AppleCare Advisor

Apple Inc.
Austin, TX
09.2008 - 02.2015
  • Supported AppleCare customers across CPU, iApps, iPhone, and Wireless Multimedia lines, consistently meeting performance metrics.
  • Diagnosed and resolved issues with macOS X Server and Apple enterprise tools such as Apple Configurator, Remote Desktop, and iPhone Configuration Utility.
  • Managed service contracts with unique requirements, adapting support strategies accordingly.
  • Created and led quarterly training sessions on troubleshooting practices and education-specific support policies.

Education

Okta Certification - Okta Certified Professional

Austin Community College, Austin, TX
~50 hours of coursework

L.B.J. Science Academy, Austin, TX
graduate

Skills

  • Identity & Access Management
  • Okta Identity Engine
  • OktaWorkday Integration
  • Sailpoint Identity Security Cloud
  • Digicert ONE
  • Single Sign-On (SSO)
  • Role Based Access Control (RBAC)
  • SCIM provisioning
  • User lifecycle automation
  • Security & Compliance
  • 1Password
  • LastPass
  • Duo
  • Okta FastPass
  • Okta Device Assurance
  • Multi-Factor Authentication (MFA)
  • Passwordless Authentication
  • Vulnerability scanning
  • Audit control ownership
  • Policy creation
  • SaaS Tool Administration
  • Google Workspace
  • Dropbox Business
  • Zoom
  • Slack Enterprise
  • Office365
  • EntraID
  • Active Directory
  • Project management
  • ServiceNow
  • Jira
  • Confluence
  • Zendesk
  • Trello
  • Teamworkcom
  • Asana
  • Miro
  • Asset Management
  • Jamf
  • Intune
  • Meraki
  • Apple Business Manager
  • MDM (Mobile Device Management)
  • Zero touch configuration
  • Procurement
  • User onboarding
  • Inventory management
  • Systems & Platforms
  • MacOS
  • Windows
  • IOS
  • Android
  • ChromeOS
  • Communication
  • Customer focused
  • Clear
  • Empathetic
  • Proactive communicator

Timeline

Systems Administrator III (IAM Support Admin) - Astreya at Dropbox
06.2022 - Current
Service Desk Specialist III - Astreya at Dropbox
05.2021 - 06.2022
Information Technology Specialist - Casa M Spice Co.
10.2018 - 10.2020
Manager, Information Technology - CynergisTek Inc.
08.2016 - 05.2019
Information Security Analyst - CynergisTek Inc.
02.2015 - 08.2016
AppleCare Advisor - Apple Inc.
09.2008 - 02.2015
- Okta Certification, Okta Certified Professional
Austin Community College - ,
L.B.J. Science Academy - ,

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Christopher Menteer