Summary
Overview
Work History
Skills
Certification
Timeline
Receptionist
Christopher Menteer

Christopher Menteer

Austin,TX

Summary

I’m a lifelong problem solver who thrives at the intersection of people and technology. Over the past 15 years, I’ve built a career out of removing obstacles—whether that means helping a colleague get back to work faster, designing identity workflows at scale, or building IT infrastructure from the ground up for a growing business. I started as the “one-man IT shop” at small companies where I wore every hat, and now I bring that same ownership mindset to a global enterprise at Dropbox, where I specialize in Identity and Access Management using Okta and Sailpoint. What drives me is creating clarity out of complexity— translating technical systems into human solutions that just work. I care deeply about the experience people have with technology, and I believe good IT is invisible: it empowers without interruption. Whether I’m automating role-based access controls or helping someone reset a password, my goal is always the same—deliver peace of mind through technology.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Systems Administrator III (IAM Support Admin)

Astreya @ Dropbox
Austin, TX
06.2022 - Current
  • Provided advanced technical escalation support for Okta and Sailpoint identity and access management systems.
  • Automated access assignment with Okta Group Rules and SailPoint Roles, leveraging SCIM integrations to minimize manual effort.
  • Resolved complex issues involving user authentication, SSO, and SCIM to restore access.
  • Collaborated with cross-functional teams to enhance identity governance and access control strategies.
  • Implemented passwordless authentication using Okta FastPass to improve security and efficiency.
  • Deployed Okta Device Assurance policies to limit authentication to only company-managed devices.
  • Streamlined SaaS application purchasing process to ensure all applications utilize Okta for SSO.
  • Onboarded 476 applications to Okta since June 2022, enhancing overall security.
  • Provided evidence, access audits, and served as the control owner in order to help maintain critical compliance certifications for Dropbox.
  • Deployed 1Password to the organization to increase security posture and protect employee credentials.

Service Desk Specialist III

Astreya @ Dropbox
Austin, TX
05.2021 - 06.2022
  • Provided white-glove, front-line support for all Dropbox employees using ServiceNow for ticketing.
  • User Admin for many systems at Dropbox, including Okta, G-Suite, Dropbox, Slack, Zoom, Office 365, Jamf, Intune, Active Directory, 1Password, LastPass, Duo, GitHub, Jira, Confluence, and more.
  • Supported use and troubleshooting of macOS, Windows, iOS, and Android, enabling productivity.
  • First point of contact for all manner of issues, working across teams to drive issue resolution.
  • Built workable and scalable policies and procedures for better outcomes for my team and end users.

Information Technology Specialist

Casa M Spice Co.
Austin, TX
10.2018 - 10.2020
  • Developed IT policies and managed procurement, configuration, and support for computers, network hardware, printers, IP phones, and business systems.
  • Oversaw onboarding and offboarding processes, including access provisioning, equipment management, and user support.
  • Administered and integrated core business platforms such as Google Workspace, Shopify, NetSuite, Amazon Seller, Klaviyo, Slack, and Dropbox.
  • Led social media strategy and execution, coordinated content creation, and built brand presence across Facebook, Instagram, Twitter, and Pinterest.
  • Managed customer service and marketing communications via phone, email, chat, social media, and newsletters, contributing to overall brand and customer engagement strategy.

Manager, Information Technology

CynergisTek Inc.
Austin, TX
08.2016 - 05.2019
  • Delivered comprehensive IT support for Apple hardware, IP telephony, and network connectivity, ensuring high service availability.
  • Led onboarding processes for new hires, including provisioning accounts and coordinating equipment delivery.
  • Administered IT asset inventory and lifecycle management, maintaining accurate records of technology assets.
  • Oversaw corporate network infrastructure, enforcing security policies, and maintaining performance.
  • Participated in change management processes to evaluate impacts and ensure responsible IT changes.
  • Coordinated logistics for physical office relocations to ensure smooth transitions.

Information Security Analyst

CynergisTek Inc.
Austin, TX
02.2015 - 08.2016
  • Conducted internal and external vulnerability scans, analyzing IP-tracked assets and public-facing systems.
  • Produced detailed scan reports, highlighting high-risk vulnerabilities and critical changes.
  • Scheduled client scans, managed shipping of scanning appliances, and maintained accurate inventory records.

AppleCare Advisor

Apple Inc.
Austin, TX
09.2008 - 02.2015
  • Delivered technical support for all Apple products, including macOS X Server and tailored educational institution service contracts with specific requirements.

Skills

Identity & Access Management

  • Okta Identity Engine
  • Okta FastPass
  • Okta Device Assurance
  • Okta Workflows
  • Workday integration
  • SailPoint Identity Security Cloud
  • Active Directory
  • Entra ID
  • Digicert One
  • Single sign-on (SSO)
  • Role-based access control (RBAC)
  • SCIM provisioning
  • User lifecycle automation

Security and Compliance

  • Duo administration
  • Multi-Factor Authentication (MFA)
  • Passwordless authentication
  • Vulnerability scanning
  • Compliance auditing
  • Policy development

SaaS Tool Administration

  • Google Workspace
  • Dropbox Business
  • Zoom
  • Slack Enterprise
  • 1Password
  • Office 365

Project management

  • ServiceNow
  • Jira
  • Confluence
  • Zendesk
  • Asana

Asset Management

  • MDM (Mobile Device Management)
  • Jamf
  • Intune
  • Meraki
  • Zero-touch configuration
  • Apple Business Manager
  • User onboarding

Certification

  • Okta Certified Professional

Timeline

Systems Administrator III (IAM Support Admin)

Astreya @ Dropbox
06.2022 - Current

Service Desk Specialist III

Astreya @ Dropbox
05.2021 - 06.2022

Information Technology Specialist

Casa M Spice Co.
10.2018 - 10.2020

Manager, Information Technology

CynergisTek Inc.
08.2016 - 05.2019

Information Security Analyst

CynergisTek Inc.
02.2015 - 08.2016

AppleCare Advisor

Apple Inc.
09.2008 - 02.2015
Christopher Menteer