Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

C. Monica Fabiano

South San Francisco,CA

Summary

I have worked in the Customer Service Industry as a Telephone Operator for 30 plus years and a Supervisor for 3 years. I am a dedicated and adaptable professional worker with a proactive attitude and the ability to learn quickly. I have strong work ethics and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals and am committed to following the SFO's Core Values in the Safety and Security team work and excellence to deliver an extraordinary experience to everyone who comes in contact with the airport. .

Overview

26
26
years of professional experience

Work History

1706 Telephone Operator

City and County of San Francisco-SFO Airport
San Francisco, CA
11.1999 - Current
  • Answer incoming calls in a professional, courteous and timely manner.
  • Navigate multiple computer systems simultaneously while speaking with customers on the phone.
  • Resolve customer inquiries quickly and efficiently by utilizing problem-solving skills.
  • Transfer calls as necessary to appropriate departments or personnel.
  • Handle typing and data entry duties to correct and update electronic telephone directories.
  • Provide translation to Spanish and Italian callers.
  • Provide training to new employees, dispatchers, and pagers with the telephone operations section of the job.

1708 Senior Telephone Operator

City and County of San Francisco-SFO Airport
San Francisco, CA
09.2002 - 09.2004
  • Supervised a staff of four telephone operators.
  • Prepared evaluations, assisted with monthly attendance records, shift bids, and vacations.
  • Reported any issues that arose during telephone conversations to management for further investigation.
  • Maintained up-to-date airline, phone numbers, transportation services, and hotel information.
  • Responded to customers' requests for assistance with various issues they were having.
  • Trained newly hired telephone operators.

Education

Associate of Science - Labor Studies

City College of San Francisco
San Francisco, CA
05-2002

Skills

  • Train and mentor newly hired employees
  • Excellent phone demeanor, listening skills and customer service
  • Bilingual in both Spanish and Italian
  • Knowledgeable: computer programs and typing skills
  • Ability to supervise, direct, and evaluate work assignments
  • Attention to detail, clear communication, paging system
  • Problem solving: investigate and conflict resolution

Languages

Spanish
Professional
Italian
Limited

Accomplishments

  • Customer Service
  • Certificate of Appreciation

Timeline

1708 Senior Telephone Operator

City and County of San Francisco-SFO Airport
09.2002 - 09.2004

1706 Telephone Operator

City and County of San Francisco-SFO Airport
11.1999 - Current

Associate of Science - Labor Studies

City College of San Francisco

Similar Profiles

CREATE PROFILE
C. Monica Fabiano