Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

C’Niyah Jacques

Davenport

Summary

Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.

Overview

3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification

Work History

Apple Customer Service Advisor

Teleperformance USA
REMOTE WFH
05.2024 - 02.2026
  • Provided high-volume customer support via phone, chat, and messaging, assisting customers with Apple products and services
  • Diagnosed and resolved technical issues related to iPhone, iPad, Mac, Apple ID and software systems
  • Delivered step-by-step troubleshooting while maintaining a positive and professional customer experience
  • Handled sensitive customer information securely while following company policies and privacy standards
  • Managed multiple systems and tools simultaneously to document interactions and track case resolutions
  • De-escalated customer concerns and resolved complaints efficiently, maintaining high customer satisfaction
  • Met and exceeded performance metrics including response time, resolution rate, and customer satisfaction scores
  • Educated customers on product features, settings, and best practices to improve their overall experience
  • Consistently achieved high performance ratings or KPIsRecognized for strong customer satisfaction or positive feedback
  • Assisted in mentoring or training new advisorsSpecialized in technical troubleshooting or escalations

Pharmacy Technician

HCA Aventura Hospital
Aventura
10.2022 - 05.2024
  • Prepared and dispensed medications for patient care at HCA Aventura Hospital.
  • Maintained accurate inventory of pharmaceuticals and supplies in the pharmacy.
  • Assisted pharmacists with medication therapy management and patient consultations.
  • Delivering medication
  • Compounding
  • Labeling
  • Pharmaceutical calculations
  • Accuracy + efficiency
  • Prepared and labeled prescriptions accurately under pharmacist supervision
  • Assisted in dispensing medications to patients while ensuring compliance with safety protocols
  • Managed inventory, restocking, and expiration checks
  • Provided excellent customer service in a fast-paced environment
  • Processed prescriptions using pharmacy systems and insurance billing
  • Maintained accuracy and efficiency in high-volume workflow

Education

Associate of Science - Pharmacy

Concorde Career College
Orlando, FL
06.2023 - 02.2025

Miramar High School
Miramar, FL

Skills

  • Technical troubleshooting
  • Product education
  • Case resolution
  • System management
  • CRM systems / Ticketing tools
  • Remote work & management
  • Pharmacy systems
  • Excel / Google sheets
  • Conflict resolution
  • Multitasking in fast paced environments
  • Delivering medication
  • Accuracy efficiency
  • Insurance Processing
  • Prescription Data Entry
  • Working under nurse
  • Customer Service & Patient interaction
  • Medication Dispensing & labeling
  • Medication Packing
  • HIPAA compliance

Certification

  • BLS
  • CPT

Timeline

Apple Customer Service Advisor

Teleperformance USA
05.2024 - 02.2026

Associate of Science - Pharmacy

Concorde Career College
06.2023 - 02.2025

Pharmacy Technician

HCA Aventura Hospital
10.2022 - 05.2024

Miramar High School
C’Niyah Jacques