Coanna Brown
Franklin,NC
Summary
Dynamic and customer-focused professional with experience at Sonic and Publix, excelling in guest satisfaction and order accuracy. Known for strong communication and a solid work ethic, I effectively resolved customer complaints and enhanced sales through upselling. Committed to teamwork and delivering exceptional service in fast-paced environments. I enjoy interacting with customers and team members on a day to day basis,
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Skyland Care Center
Sylva, NC
12.2024 - 03.2025
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted with personal hygiene tasks, promoting independence while maintaining safety standards.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with team members to develop individualized care plans tailored to resident needs.
- Documented patient progress accurately in electronic health records, enhancing communication among care teams.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Car Hop
Sonic
Franklin NC
05.2024 - 12.2024
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was done.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
Cashier
Publix
Fort Myers, FL
01.2022 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Nursing
South Western Community College
Sylva, NCSkills
Good communication
Strong work ethic
Promptness and punctuality
Order accuracy
Guest satisfaction
Memory retention
Phone etiquette
Friendly attitude
Willing to learn
Teamwork and collaboration
Certification
American Heart BLS
American Heart CPR
Timeline
CNA
Skyland Care Center
12.2024 - 03.2025
Car Hop
Sonic
05.2024 - 12.2024
Cashier
Publix
01.2022 - 02.2024
Nursing
South Western Community College