Cobie J. Luna
Manitowoc
Summary
An experienced and highly skilled business/QA analyst with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Business Analyst
TFWW, Inc (TForce Worldwide)
05.2022 - Current
- - Lead requirement gathering sessions, backlog grooming, sprint planning sessions, sprint reviews, and retrospectives to ensure alignment with agile principles and best practices.
- - Supervised 200+ successful production deployments of sprint release every 3 weeks.
- - Accomplished projects for executives by providing out of the box solutions to business management problems.
- - Handle project backlog in MS Azure DevOps, generating project documents, developing detailed user stories, wireframes, business flows & diagrams, set up priorities for future agile/scrum sprints.
- - Lead QA process (UAT, smoke, regression testing) by creating test scripts, test scenarios.
- - Process and resolve Jira tickets regarding customers issues.
- - Conducted successful user training and ongoing user support to ensure effective adoption of new features.
- - Wrote up 400+ Business Requirement Stories
- 4 years 2 months
System Administrator
TFWW, Inc (TForce Worldwide)
08.2023 - 03.2025
- - Maintaining system Flows & Processes
- - Provide technical support for all departments technology to manage daily operation.
- - Monitor performance and maintain systems according to requirements
- - Manage network servers and technology tools
- - Set up accounts and User profiles
- - Develop expertise to train staff on new technologies
- - Update systems with new releases and models
- - Troubleshoot issues and outages
- 1 year 8 months
Grocery Stock Clerk
Publix Super Markets
10.2021 - 05.2022
- - Managed grocery logistics to include shelving stocking necessities
- - Built Promotional stands for advertisers
- - Trained and prepared new Grocery clerks for daily operations
- 8 months
Senior Facility Monitor
FISHHAWK RANCH HOMEOWNERS ASSOCIATION, INC.
03.2018 - 10.2021
- - Trained and prepared new Facility Monitors to deal with the day by day job and issues
- - Resolved issues with residents and communicate them to higher management
- - Managed monitors day by day and make sure everyone is properly working at all times
- 3 years 8 months
Education
Bachelor's degree - Business analytics
University of South Florida
05-2022
Associate's degree - Business Administration and Management, General
Hillsborough Community College
05-2019
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Newsome High school
01-2017
Skills
- Salesforcecom
- System Control
- Systems Management
- Requirements gathering
- Team collaboration
- Business process improvement
- Workflow Analysis
- Strategic planning
Websites
Accomplishments
- Process Improvement - Built a new management plan for the IT support team
Certification
- Scrum Master Certified (SMC)
- Business Process Modeling
Timeline
System Administrator
TFWW, Inc (TForce Worldwide)
08.2023 - 03.2025
Quality Business Analyst
TFWW, Inc (TForce Worldwide)
05.2022 - Current
Grocery Stock Clerk
Publix Super Markets
10.2021 - 05.2022
Senior Facility Monitor
FISHHAWK RANCH HOMEOWNERS ASSOCIATION, INC.
03.2018 - 10.2021
Associate's degree - Business Administration and Management, General
Hillsborough Community College
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Newsome High school
Bachelor's degree - Business analytics
University of South Florida