Cobie Pelletier

• Researched, tested and verified proper functioning of software patches and fixes.
• Troubleshot network problems to provide quick resolution for users.
• Operated and maintained data processing and peripheral equipment and called in outside technical support for specialized service.
• Documented installation or configuration procedures to allow maintenance and repetition.
• Updated hardware, software, and security protections with latest standards.
• Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
• Monitored system performance to ensure availability of services to authorized users.
• Maintained user accounts and access privileges in accordance with security protocols.
• Installed new hardware components and software applications as needed.
• Trained staff on new technologies and software applications.
• Provided technical and operational support for entire organization.
• Developed test plans for new systems prior to deployment in production environment.
• Managed user profiles, security access, and shared file structures.
• Identified system data, hardware or software components to meet user needs.
• Created documentation outlining system design, troubleshooting techniques, maintenance procedures and other relevant information.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Managed inventory and supplies to ensure materials were available when needed.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Operated equipment and machinery according to safety guidelines.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Worked with cross-functional teams to achieve goals.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Completed day-to-day duties accurately and efficiently.

• Conducted periodic reviews of stored files to identify outdated or obsolete records for disposal.
• Eliminated outdated or unnecessary materials according to file maintenance guidelines or legal requirements.
• Implemented new filing system and created updated forms.
• Managed 250+ records for over 3,000 pieces of equipment totaling over 7,000,000

•Responsible for accountability, maintenance, and operations of 3,000,000$ worth of government equipment.

• Performed daily inspections of the watch station to ensure all equipment was in good working order.
• Maintained accurate records of all watch activities and personnel actions.
• Responded quickly to emergency situations involving personnel or property damage.
• Fostered an environment of collaboration among members of the Watch Team.
• Designed and implemented comprehensive security policies and procedures to safeguard company assets.