Codae Pennicott
FYETTEVILLE,NC
Summary
With a robust background in the US Army as a Nodal Network Systems Operator and Satellite Communications System Operator, I excel in network security and problem-solving. Demonstrated expertise in technical troubleshooting and team building, I've significantly enhanced network performance and security, ensuring operational excellence and reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nodal Network Systems Operator
US Army
05.2021 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Identified and resolved network congestion issues and bottlenecks.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated software products to determine compatibility with existing systems.
- Performed network security design and integration duties.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
- Developed and documented network policies, procedures and standards.
- Planned and implemented upgrades to system hardware and software.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Satellite Communications System Operator
US Army
12.2018 - 03.2021
- Diagnosed and resolved communication hardware and software issues.
- Followed standards and procedures to maintain safe work environment.
- Assisted customers with setting up and configuring communications systems.
- Performed regular maintenance on communication networks to maintain performance.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Configured and deployed communication networks across region.
- Accurately read, understood and carried out written instructions.
- Installed and maintained systems and analyzed users' needs.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Arts - Digital Communications And Multimedia
Southern New Hampshire University
Hooksett, NH03-2026
Associate of Arts - Digital Multimedia
Katharine Gibbs School - New York City
New York, NY08-2008
Skills
- Network Security
- Performance Tuning
- Network documentation
- Network Troubleshooting
- Hardware Installation
- Wireless Networking
- Network monitoring
- Operating systems
- Network configuration
- Incident Management
- System Testing
- Technical Troubleshooting
- IT best practice framework expertise
- Cisco router and switch security
- Multitasking
- Problem-Solving
- Technical Support
- Team building
- Professionalism
- Written Communication
Certification
- CompTIA Security+
- CCNA - Cisco Certified Network Associate
- Adobe Creative Cloud - Photoshop, InDesign, Illustrator, AfterEffects, PremierPro
Timeline
Nodal Network Systems Operator
US Army
05.2021 - Current
Satellite Communications System Operator
US Army
12.2018 - 03.2021
Bachelor of Arts - Digital Communications And Multimedia
Southern New Hampshire University
Associate of Arts - Digital Multimedia
Katharine Gibbs School - New York City
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