Coby Shaw
Media,PA
Summary
Dynamic Regional Operations Manager with a proven track record at Aptive Environmental, driving $40M in revenue through exceptional leadership and strategic business planning. Achieved top 10% customer retention while fostering team development and operational excellence. Skilled in sales management and passionate about cultivating high-performing teams to exceed goals.
Overview
22
22
years of professional experience
Work History
Regional Operations Manager
Aptive Environmental
Provo, Utah
07.2023 - Current
- Manage sales and service with Service Centers in Pennsylvania, Maryland and Virginia producing 40 Million in revenue
- Effectively lead managers to double digit comp improvement in sales and profit margins
- Top 10% in customer retention
- Integrated consistency in service standards through audits and training
- 8% increase in base customer revenue / contract value
District Manager (Philadelphia DMA)
Advance Auto Parts
Roanoke, VA
02.2008 - 06.2023
- Lead 12 Direct Reports, 12 Store locations and over 300 Associates in the Philadelphia Market generating over 25 Million Dollars in Revenue
- Effectively motivated and inspired the staff to deliver exceptional results Month over Month and YTD through outstanding customer service and driving an innovative sales culture
- Achieved DM of the year for 2010, successfully initiated company direction of 'Service is our best part' and the Philadelphia Experiment
- District ended at the top 25% in the company out of 230+ Districts end of year 2011-2022
- Customer Service Scores number 1 in the Region for 2 years in a row
- Developed and promoted four District Managers and Numerous General Managers
Regional Manager
Circuit City
Richmond, VA
03.2004 - 04.2007
- Directly lead 70 locations, 70 Sales Managers and 800 associates generating over 200 million dollars annually through people development and establishing a culture of winning
- Merchandised, project design and implementation, and customer relations
- Drove competitive awareness, award winning customer service and striving for results
- Achieved Manger of Distinction award for the East and West Coast
- Implemented a Sales and Installation Program that stream lined the organizational structure within the stores
- Increases sales by 10% Year over Year for three years and number one Region in the Company
- Directly mentored the hiring, training, and promotion of thirteen mangers in which three are multi-unit managers
- Implemented and managed programs for improved sales results and operational excellence
District Manager (Stores)
Circuit City
Washington, DC
10.2003 - 03.2004
- Headed 10 Store Locations, 10 Store managers and 350 to 400 associates in operations and driving results generating 150 Million dollars in Revenue
- Responsibilities included providing excellent customer service, inventory management, budgeting, staffing and scheduling
Education
Business Management
USC Lancaster
Lancaster, SC01.1993
Business Management
Midlands Technical College
Columbia, SC06.1990
Skills
- Leadership Development
- Sales management
- Customer retention
- Operational excellence
- Team leadership
- Financial analysis
- Strategic Business Planning
- Recruiting Networking
Accomplishments
- First Class MECP Certification for mobile electronics installation
- Invited to Circle of Excellence 3 times (Manager of Distinction Awards)
Training
- Manager Achievement Program, 06/94
- Toastmasters public speaking course, 06/00
- Dale Carnegie course, 07/02
Alternate Name
Grayson C. Shaw
Previous Experience
Sales and Installation Manager & Installer, 05/93, 06/00
Timeline
Regional Operations Manager
Aptive Environmental
07.2023 - Current
District Manager (Philadelphia DMA)
Advance Auto Parts
02.2008 - 06.2023
Regional Manager
Circuit City
03.2004 - 04.2007
District Manager (Stores)
Circuit City
10.2003 - 03.2004
Business Management
USC Lancaster
Business Management
Midlands Technical College
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