Cocherah Lofton
Utica,MS
Summary
Proven Lab Tech at Trustcare, adept in enhancing lab operations and customer satisfaction at Walmart. Leveraged attention to detail and customer service expertise to improve efficiency and exceed service expectations. Demonstrated commitment to up-to-date industry knowledge and excellence in product selection, significantly contributing to stakeholder communication and customer relations.
Overview
4
4
years of professional experience
Work History
Lab Tech
Trustcare
Clinton,Ms
06.2020 - 09.2020
- Contributed to the continuous improvement of lab operations through regular review and revision of standard operating procedures.
- Improved lab efficiency by maintaining and organizing equipment inventory.
- Documented test results thoroughly, enabling clear communication between stakeholders regarding product performance metrics.
- Maintained up-to-date knowledge of industry trends, ensuring compliance with relevant standards and protocols.
Online Personal Shopper
Walmart
Clinton, Ms
10.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Education
Diploma -
Raymond Highschool
Raymond Ms 05.2020
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Attention to Detail
- Product Knowledge
- Customer Relations
Timeline
Online Personal Shopper
Walmart
10.2021 - Current
Lab Tech
Trustcare
06.2020 - 09.2020
Diploma -
Raymond Highschool