Codi Ayers
Waukee
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server, Bartender, Floor Manager
Mickey's Irish Pub
Waukee
02.2024 - Current
- Greeted and seated guests warmly, creating a welcoming atmosphere.
- Assisted customers with food and drink orders to enhance service efficiency.
- Delivered food and beverages promptly, ensuring timely service.
- Maintained cleanliness of dining area to uphold hygiene standards throughout shifts.
- Collaborated with kitchen staff for accurate order fulfillment.
- Responded swiftly to customer inquiries, resolving minor issues effectively.
- Operated POS terminals for efficient order processing and payment handling.
- Performed opening and closing duties, including setup and supply restocking.
Assistant Manager
Pioneers Pub and Grub
Casey
04.2021 - 12.2023
- Assisted in managing daily operations and staff scheduling at Pioneers Pub and Grub.
- Coordinated training sessions for new employees to enhance service quality.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Monitored inventory levels and placed orders to ensure stock availability.
- Collaborated with kitchen staff to streamline food preparation processes.
- Implemented health and safety protocols to ensure compliance in the establishment.
- Supported management in evaluating employee performance and providing feedback.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Communications
Iowa State University
Ames, IASkills
- Order fulfillment
- POS system proficiency
- Menu expertise
- Service quality assurance
- Employee training
Timeline
Server, Bartender, Floor Manager
Mickey's Irish Pub
02.2024 - Current
Assistant Manager
Pioneers Pub and Grub
04.2021 - 12.2023
Some College (No Degree) - Communications
Iowa State University