Codie Roberts
System Administrator
Houston,TX
Summary
Results-driven System Administrator with 5 years of experience managing, optimizing, and securing enterprise IT environments. Adept at deploying and maintaining servers, networks, and cloud solutions while ensuring system reliability, security, and performance. Skilled in troubleshooting complex technical issues, implementing automation, and improving IT infrastructure efficiency. Strong knowledge of Windows systems, virtualization (VMware, Hyper-V), cloud platforms (Azure), and cybersecurity best practices. Proven ability to support end-users, enforce IT policies, and collaborate with cross-functional teams to drive business continuity.
Overview
9
9
years of professional experience
Work History
IT Support Specialist
Aegis Aerospace
05.2024 - 02.2025
- Perform on-site technical tasks, including installing, repairing, and configuring computer equipment, network infrastructure, and software applications.
- Provide technical support to internal and external end-users through remote access tools to achieve first-call resolutions.
- Responded promptly to trouble tickets by diagnosing and repairing network and computer hardware and software issues.
- Maintained inventory management and asset control.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
Cybersecurity Analyst
Zters Waste Value
01.2021 - 01.2024
- Coordinate with IT Director to develop and maintain IT security policies, architecture, and security across organization, including performing audits of security systems to maintain compliance with protocols and identifying vulnerabilities.
- Continuously monitor security systems, network traffic, and security event logs to identify potential security incidents.
- Point of contact for all aspects of cybersecurity, including access identity management (AIM), endpoint protection, network and cloud security, and cyber insurance.
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Assessing and triaging security incidents to determine their severity, impact, and urgency.
- Promote cybersecurity best practices through developing, implementing, and updating security awareness programs and providing guidance to 180+ staff members on security related issues.
- Conducted security audits to identify vulnerabilities.
Information Technology Analyst
Zters Waste Value
07.2020 - 07.2022
- Installed and configured network equipment, operating systems, software applications, and peripheral devices.
- Reviewed technical work of consultants and third-party support providers.
- Successfully troubleshooted various staff issues, ranging from network connectivity problems to hardware and software issues on a wide variety of devices.
- Developed comprehensive user-training materials and conducted training sessions on network systems and software applications resulting in enhanced user awareness of assigned tools.
- Managed computer lab, inventory of returned and re-imaged ready to deploy computers.
- Analyzed internal process and provided input on intelligent solutions to improve proficiency.
- Improved systems with addition of new features and infrastructure, to promote better functionality for users.
Account Manager
Zters Waste Value
04.2019 - 07.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Director Of Manufacturing Operations
Beraht Envelope Systems, LLC
08.2017 - 10.2018
- Responsible for managing inventory, warehouse production, and establishing work flow policies that enhance speed and efficiency without compromising product safety and integrity. Increased daily production from 2,000LFT to 3,200LFT.
- Develop manufacturing plans and establish procedures for maintaining high standards of operations to ensure that products conform to established customer and company quality standards.
- Provide leadership and input on decision making issues; review and approve labor costs, equipment, raw material, supplies, and other areas as they relate to overall operations.
- Assist in analyzing and planning work force and machine utilization: space requirements, work flow, and equipment layout for maximum efficiency and safety.
- Work with management to ensure continual operational improvement of efficiency and effectiveness of the company. Coordinate with all departments to establish and carry out operational challenges.
ESL/EFL Teacher
Self Employed
08.2016 - 08.2017
- Developed and taught ESL curriculum in Grammar, Phonetics, Lexis, Reading & Listening, and Speaking & Writing to improve students' academic and conversational abilities.
- Created new lesson plans based on course objectives.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
Education
TEFL/TESOL Certification -
International TEFL Academy
Cypress, TX 04.2016 - 07.2016
General Education Development Diploma -
Texas Education Agency
Houston, TX 04.2007 - 05.2007
Skills
Network Configuration & Security
Vulnerability Assessment
Information Security Management
Cloud Security
Vulnerability Management
Cryptography
Security Information and Event Management (SIEM)
Penetration Testing
Incident Response Management
Firewalls
PCI Compliance
Performance Optimization
Network Administration
Systems Analysis
Analytical Thinking
Remote Support
Device Configuration
Troubleshooting & Debugging
System Integration
Automation & Scripting
Virtualization & Cloud Technologies
Server Administration
Timeline
IT Support Specialist
Aegis Aerospace
05.2024 - 02.2025
Cybersecurity Analyst
Zters Waste Value
01.2021 - 01.2024
Information Technology Analyst
Zters Waste Value
07.2020 - 07.2022
Account Manager
Zters Waste Value
04.2019 - 07.2020
Director Of Manufacturing Operations
Beraht Envelope Systems, LLC
08.2017 - 10.2018
ESL/EFL Teacher
Self Employed
08.2016 - 08.2017
TEFL/TESOL Certification -
International TEFL Academy
04.2016 - 07.2016
General Education Development Diploma -
Texas Education Agency
04.2007 - 05.2007