Cody Adams
Hot Springs Village,AR
Summary
Results-driven management professional prepared to lead shifts with focus on operational efficiency and team morale. Known for improving workflow processes and resolving conflicts to maintain productive work environment. Values collaboration and adaptability, consistently ensuring dependable team performance and goal achievement.
Overview
2026
2026
years of professional experience
Work History
Shift Lead Manager
Walgreens Boots Alliance
03.2020 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Assisted customers with inquiries, ensuring accurate and timely responses to enhance satisfaction.
- Managed cash register operations, maintaining accuracy in transactions and balancing drawers at shift end.
- Trained new associates on customer service protocols and store policies to improve team efficiency.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery.
INSURANCE SALES AGENT
Sericorace USA
10.2016 - 02.2020
- Contributed to company achieving and holding industry-leading customer service ratings.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Processed transactions efficiently, ensuring compliance with regulatory requirements.
Account Manager
Central Auto Sales
2014 - 2016
- Developed and maintained strong client relationships to drive customer loyalty.
- Collaborated with sales team to strategize and execute effective marketing campaigns.
- Analyzed customer feedback to identify trends and improve service offerings.
- Managed project timelines, ensuring on-time delivery of products and services.
- Oversaw contract negotiations, securing favorable terms for clients and company alike.
Education
Bachelor of Business Administration -
University of Central Arkansas
Conway, AR05.2010
Skills
- Issue resolution
- Cross-selling and upselling
- Proficient in Excel and Powerpoint
- Collections (2 years)
- Revenue retention
- Billing, Selling
- Excellent negotiating tactics
- Credit, Time management
- Call Center (6 years)
- Customer service
- Insurance sales strategy
- Detail-oriented
- Policy management expertise
- Sales
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Sales strategies
- Staff scheduling
- Operations management
Timeline
Shift Lead Manager
Walgreens Boots Alliance
03.2020 - Current
INSURANCE SALES AGENT
Sericorace USA
10.2016 - 02.2020
Account Manager
Central Auto Sales
2014 - 2016
Bachelor of Business Administration -
University of Central Arkansas
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